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Question

On signing the company name is wrong - how do I correct this?

  • October 28, 2025
  • 2 replies
  • 24 views

Hi

 

I am a new user to Docusign and have sent one document out for signature.

 

A client has signed a contract but the wrong company name is shown in the signature box. I do not think this was a requirement specified when requesting signatures, how do I correct this?

2 replies

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  • Respected Advisor
  • October 28, 2025

@JCoates 

Once a document is signed it can no longer be corrected.

You will have to send a new document with the correct company name. (Voiding the original envelope will help to keep track of the envelopes, but isn’t a necessary step)

good luck!

mr1


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  • Community Moderator
  • November 5, 2025

Hello ​@JCoates,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Best Regards,

Jenny | Docusign Community Moderator