Help Forums

Hi, I am struggling to connect Demo Docusign to Sharepoint with the Docusign for Sharepoint App. It always prompts me to sign up to my Microsoft Docusign account but does not give access to sign via Demo Docusign.  In Power Automate the connection option existed to connect a Demo Docusign..

The request to have a different email body when the completion notification is sent out to all receipents. We currently only see the same email body that was initially sent out to the recepient from the signature request.Thank you,Jody

Hi There, I have two different signatures (one has to have i.A. as a prefix due to German regulations) and find no way to chose the signature while i prepoare and sign a document. Can you help? Thanks

Hi, I’d like to download all the Contacts stored in CLM. I was told this is possible using the CLM API. How could I do this? Thanks.

Hi all,we need a valid QES signature chain and now there is additionally a DocuSign sinature on the document which we don’t see. This can’t be verified (see below) and we are scared that the signature chain is not valid for signing a contract. There QES is strictly required.Did someone have a similar problem? 

Hello,When I am using the docusign connector on my Power automate flows, my flows turn to premium. So I wonder if the connector is premium or standard. I raised the same issue on power platform forum but it’s quite unclear. You can find the discussion below.Re: Flows using Docusign connector become premium - Power Platform Community (microsoft.com)

Check out the new ServiceNow App on App Center and let me know what you think! What else do you want it to do? How are you going to use it?

Our Effective Date comes across through integrated payload as: 2024-10-01We are looking to reformat this in the output document to October 1, 2024 How could we go about doing this?TIA!! 

If we have already have a envelopeId and we want to show the documents for signing in our single page app, do we have to communicate with DocuSign’s API?

For SOAP API ,how to update from Legacy authentication to App password authentication

When running an envelope report by user, one of the columns is titled “Recipient Name” most of the entries in that column say “Multiple Recipients” while only a few have the recipient’s actual name.  Why is that?  Our template is setup to have one signer and one other person receives a copy.

I often send 8 documents to one sender for signatures. Currently the recipient must sign each one individually.How can the recipient sign just one time via DocuSign but populate all 8 documents? 

If I set auto-navigation within my developer account to stop at the top of each page and then go to signature, when the template is moved to the production account, will the auto-navigation settings there, override what I had programmed?  Our production account auto-navigation settings are set for all fields and I need it to stop at the top of each page for the user to read the document before signing.

HI Team, Can someone help me to Integrate DocuSign On my Application Below are the Details:-<add key="ClientId" value="" /><add key="Userid" value="" /><add key="AccountId" value="" /><add key="AuthServer" value="account-d.docusign.com" /><add key="RSAPrivateKey" value="”/>For Userid key - I used user ID from user profile For ClientId key :- I used Integration keyFor RSAPrivateKey :- I user RSA Keypair private key For AccountId key :- I used organisation Account IdBut I am getting and not able to integrate can someone help me on thisThanksAkram

Hello All, I am super new to Docusign and I am a Salesforce Administrator. I have a new user to set up for a docusign generator. I have assigned them all the permissions in SF and created an account for them in docusign.  They stated they received the email and activated the account, which is true since I see the status as “active” on their profile.However, they are still receiving this error code- Am I missing a step?  Not sure where else to go or what to do. I de-activated the account and will try again today. Any insight would be appreciated. 

Hey community, I am new to DocuSign, I signed up for the business pro plan which gives me 10 envelopes per month. What i basically understand about envelopes is that they are used to send multiple documents in one envelope. So, my question is, is there a way to send a single document for sign without using envelopes. 

Hi Team,  I’ m integrating docusign Embedded Signing in React js Application.   I create below component : import React, {useEffect} from 'react';import PropTypes from 'prop-types';function DocumentSignUI({integrationKey, docUrl}) { useEffect(() => { const loadDocuSign = async () => { const docusign = await window.DocuSign.loadDocuSign(integrationKey); const url = `${docUrl}&output=embed`; const signing = docusign.signing({ url, displayFormat: 'focused', style: { /** High-level variables that mirror our existing branding APIs. Reusing the branding name here for familiarity. */ branding: { primaryButton: { /** Background color of primary button */ backgroundColor: '#333', /** Text color of primary button */ color: '#fff',

How do I correlate from my WebApp DocuSign REST calls to the Splunk docusign index?  Docusign Event ID looks like the best correlation but I can not figure out how to get it from the response on my WebApp activity. --Steve Sample searchindex=docusign sourcetype="docusign:monitor"| eval json_payload=_raw| spath output=userId input=json_payload path=userId| spath output=user_action input=json_payload path=action| spath output=user_device input=json_payload path=userAgentClientInfo{}.device{}.family| spath output=user_device_model input=json_payload path=userAgentClientInfo{}.device{}.brand| spath output=user_agent input=json_payload path=userAgent| spath output=user_agent_family input=json_payload path=userAgentClientInfo{}.browser{}.family| spath output=signers_recipient_guid input=json_payload path=data{}.RecipientInfo{}.RecipientId| spath output=signers_recipient_id input=json_payload path=data{}.RecipientInfo{}.UserId| spath output=documentIdGuid input=json_payload path=data{}.envelo

I am trying to finish “correcting” a document and I want to send it but this error message pops up  "Signers that are required to meet 21 CFR part 11 compliance must have at least one required, non-conditional Signature or Initials field."

I believe IAM will help integrate all the apps in DocuSign, which will be important for the backbone of implementing AI  for DocuSign. Excited for this new change!

Unable to Connect with Coupa.I am using the same Email to connect with Coupa, but it keeps throwing “password/email invalid”

Hello,We are using Zoom with the DocuSign Integration and we are having an issue where at the end of the signing process, a user is tasked with entering in their email and for some reason, it will only allow them to enter in a few characters and then it freezes. Our leads then take control over the session and finish it. Any ideas on this? Thanks

Does the org admin have the ability to set up signing delegation for users of their account? Or, is this only possible for the signer to log in and complete the steps?

I’d like the default for our outgoing envelopes to include automatic reminders. I’d rather not have to turn them on for each document I send. Is that possible?

I sent a contract to a client who signed, and I signed for final execution. What I didn’t catch was that my legal team added a second signature page on this new version I sent. So, I didn’t add signature fields to that part of the contract. Is there a way to add that post-execution? Or do I need to void and send a corrected contract with both fields properly added to client for re-signing?