Help to see invoices 2024, not on billing page (can't reach support either due to being on a free plan)

Forum|Forum|1 year ago
December 30, 2024
3 replies
111 views

Hi,

I would love help from support, but since we are no longer on a plan I can’t seem to find a way to reach them, I get send from one place to another by the chatbot and am not allowed to open a support case.

I need all invoices of 2024 and they are not in my billing page.

Who could help me?

Thanks,

Marijn

Best answer by nathaly.monge

Hello @StartReverse ,

Welcome to the DocuSign Community and thank you for posting your concerns!

When an account has been downgraded to free, access to all invoices are lost from the user portal. A support Agent would be the only one to assist. There is an option when trying to open a support case ate the very bottom called “I can’t access my account or invoices”: Contact Support

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

N

nathaly.monge

Answer

Docusign Employee

Hello @StartReverse ,

Welcome to the DocuSign Community and thank you for posting your concerns!

When an account has been downgraded to free, access to all invoices are lost from the user portal. A support Agent would be the only one to assist. There is an option when trying to open a support case ate the very bottom called “I can’t access my account or invoices”: Contact Support

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

S

StartReverse

Author

Newcomer

Thank you Nathaly,

This was super useful, I just submitted it!

N

nathaly.monge

Docusign Employee

Hello @StartReverse ,

Thank you for reaching back.

I’m glad you were able submit your case, please let us know if you need anything else. I hope you have a good day and if you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.