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Unable to create the envelope

  • February 23, 2024
  • 3 replies
  • 412 views
A
New Voice
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Hello, I am new and got the following message when trying to create an envelope:

 

 

Unable to create the envelope. The specified Integrator Key was not found or is disabled. Invalid account specified for user

 

can you please help me?

Best answer by Robin

Hi there, this is a known issue. I have just spoke to DocuSign support. No ETA on a fix. Sounds like affecting everyone.

R

3 replies

R
Active Voice
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  • RobinActive Voice
  • Active Voice
  • Answer
  • February 23, 2024

Hi there, this is a known issue. I have just spoke to DocuSign support. No ETA on a fix. Sounds like affecting everyone.

Justin Jiang
Established Contributor
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  • Justin JiangEstablished Contributor
  • Established Contributor
  • April 25, 2024

Any updates on this?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.
E
Newcomer
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  • EFFNewcomer
  • Newcomer
  • January 4, 2025

Hi! I have been experiencing this exact issue for the last 3 days. Did anyone get guidance on how to resolve? I have reached out to docusign and no response. 

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