could you share the history of one envelope?

FreeLink/甫连信息

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Docusign 2024 APAC Reseller Growth Partner of the Year

The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

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Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

​@Nina Apole 

There are a few common reasons why you might not be receiving completed copies of documents in DocuSign, even if you were CC’d.

Email providers occasionally flag automated emails (like DocuSign notifications) as spam. Search your spam, junk, or promotions folders for “DocuSign” or the sender’s name.

Go to Settings > Notifications. Make sure that the notifications for completed documents are enabled.

Hi JohnSantos, 

Thank you for your comment. This has been very helpful! We’ve managed to locate the missing emails, and they were, in fact in the spam (hiver-pending). 

Our company was previously receiving completed Docusign documents up until 11/23/24. We receive a notification on the docusign app, but we no longer receive an email notification at our shared account. The notifications have not been changed although I checked them anyway and they are still correct. Please help!! We don’t want to have to log in every time we are waiting on a doc to see if its complete.

Thank you all for your help… This has been resolved. 

Hello ​@Nina Apole ,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!