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Hi,
I have been CC’d on several completed documents but was not able to receive a copy.
Please help me figure our what went wrong? or how to solve this.
Best,
Nina
Solved
Not receving a CC of a compeleted document
+2- New Voice
Best answer by JohnSantos
There are a few common reasons why you might not be receiving completed copies of documents in DocuSign, even if you were CC’d.
Email providers occasionally flag automated emails (like DocuSign notifications) as spam. Search your spam, junk, or promotions folders for “DocuSign” or the sender’s name.
Go to Settings > Notifications. Make sure that the notifications for completed documents are enabled.
+18- Hero
could you share the history of one envelope?
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+19- Guru
- Answer
There are a few common reasons why you might not be receiving completed copies of documents in DocuSign, even if you were CC’d.
Email providers occasionally flag automated emails (like DocuSign notifications) as spam. Search your spam, junk, or promotions folders for “DocuSign” or the sender’s name.
Go to Settings > Notifications. Make sure that the notifications for completed documents are enabled.
+2- New Voice
Hi JohnSantos,
Thank you for your comment. This has been very helpful! We’ve managed to locate the missing emails, and they were, in fact in the spam (hiver-pending).
+1- New Voice
Our company was previously receiving completed Docusign documents up until 11/23/24. We receive a notification on the docusign app, but we no longer receive an email notification at our shared account. The notifications have not been changed although I checked them anyway and they are still correct. Please help!! We don’t want to have to log in every time we are waiting on a doc to see if its complete.
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