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Hi,
I have been CC’d on several completed documents but was not able to receive a copy.
Please help me figure our what went wrong? or how to solve this.
Best,
Nina
Page 1 / 1
could you share the history of one envelope?
FreeLink/甫连信息
Docusign Partner | Partner Profile
Docusign 2024 APAC Reseller Growth Partner of the Year
The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
Docusign Community Leaderboard Top 5 contributor.
Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.
There are a few common reasons why you might not be receiving completed copies of documents in DocuSign, even if you were CC’d.
Email providers occasionally flag automated emails (like DocuSign notifications) as spam. Search your spam, junk, or promotions folders for “DocuSign” or the sender’s name.
Go to Settings > Notifications. Make sure that the notifications for completed documents are enabled.
Hi JohnSantos,
Thank you for your comment. This has been very helpful! We’ve managed to locate the missing emails, and they were, in fact in the spam (hiver-pending).
Reply
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