Urgent: Unable to retrieve documents due to Invalid phone number

Forum|Forum|1 year ago
December 27, 2024
2 replies
171 views

I entered my (sender’s) phone number incorrect and DocuSign is unable to authenticate me so I can retrieve the signed, completed documents. Need to retrieve ASAP for account opening.

Best answer by JohnSantos

@Denise K

Contact the Sender - Let them know the phone number used for authentication is incorrect.

JohnSantos

Answer

Guru

@Denise K

Contact the Sender - Let them know the phone number used for authentication is incorrect.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

Melanie.Panguito

Docusign Employee

Hello @Denise K,

I trust all is well.

I would like to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know, and I will gladly help you address the situation as soon as possible. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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