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I entered my (sender’s) phone number incorrect and DocuSign is unable to authenticate me so I can retrieve the signed, completed documents. Need to retrieve ASAP for account opening.
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Contact the Sender - Let them know the phone number used for authentication is incorrect.
Hello
I trust all is well.
I would like to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know, and I will gladly help you address the situation as soon as possible. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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