Normal and Part 11 account

Forum|Forum|1 year ago
January 3, 2025
2 replies
233 views

The customer is using our integration with DocuSign and has access to both a regular DocuSign account and a CFR Part 11 account. However, they are consistently directed to the regular DocuSign account, regardless of their actions. Even when the user logs out and explicitly logs in with the Part 11 account or sets it as their default, they remain unable to access it and are continuously connected to the regular DocuSign account.

is there a way via the APIs to provide the customer the option to select between the regular and Part 11 accounts when using the same email address?

API

JohnSantos

Guru

@shubsumi

DocuSign does not provide a “choose your account at login” mechanism when the same email address exists in multiple accounts.

The most straightforward way to avoid automatic merging is to register the user with a distinct email address for the CFR Part 11 account versus the regular account. This ensures that DocuSign recognizes them as separate logins and keeps each environment’s credentials/logins independent.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Hengfeng Ge

Hero

@shubsumi Do you use code grant for authorize the users?Maybe you can use JWT for integration. Or keep the password same for these two account.

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.