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Dear all, 

We face an issue in Prod which is not existing in our Sandbox env. 

SIGNATURE_PROVIDER_INVALID_NAME The signature provider name specified is not valid. Invalid signature provider name

The name is  intesa_tsp_spid_dev 

Who can confirm what is the correct name for this signature in Production ? 

 

Thank you 

 

olivier 

Have you add Signature Types in you production account?

you can check the Intesa in you demo account:

https://admindemo.docusign.com/signature-types

then go to production account whether add it. 

https://admin.docusign.com/signature-types

if not added it, you can add it by edit.

https://support.docusign.com/s/document-item?language=en_US&bundleId=xww1594245808169&topicId=pyd1688486325417.html&_LANG=enus

 

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