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As a DocuSign customer, you will have access to both self-service onboarding resources and the opportunity to request 1:1 onboarding guidance. Here are links to the various on-demand resources: Digital Onboarding Experience DocuSign University  DocuSign Support Center Knowledge Market Support Communit  

const jwtLifeSec = 24 * 60 * 60; // 1 day in seconds (3600 * 24) const dsApiClient = new ApiClient();dsApiClient.setBasePath(this.configService.get<string>('docusign.base_path'),); const results = await dsApiClient.requestJWTUserToken(this.configService.get<string>('docusign.integration_key'),this.configService.get<string>('docusign.user_id'),[this.configService.get<string>('docusign.scope')],this.privateKey,jwtLifeSec,);I added like that ti’s not working. it’s always return expire_in : 3600I wana more than. How can I do that Please someone help me.

We have 5 people in a signing group. We all want to see what is available to sign, and we each sign those that are relevant to us. Until 1-2 months ago, this feature was working as described. As of that timeframe, one signer at a time is receiving an envelope, serially. This is problematic as the other 4 are unable to see the envelope and we have had to transfer ownership of envelopes back and forth.As a test, we created a new signing group with the same people and find that we have the same problem. What must we do to go back to the original behavior, where everyone in the signing group sees all items needing signing in their inbox?

 user_data = { "name": user_smartreq.user_id.first_name, "address": "Your Address", } html_content = render_to_string("offer.html", user_data) pdf_file_path = "/tmp/document.pdf" HTML(string=html_content).write_pdf(pdf_file_path) # Step 2: Set up DocuSign API Client api_client = ApiClient() api_client.set_oauth_host_name("account-d.docusign.com") api_client.set_base_path("https://demo.docusign.net") response = api_client.request_jwt_user_token( client_id=env.DOCUSIGN_INTEGRATION_KEY, user_id=env.DOCUSIGN_USER_ID, oauth_host_name="account-d.docusign.com", private_key_bytes=docusign.PRIVATE_KEY, expires_in=100000, scopes=["signature", "impersonation", "extended", "openid", "cors"], ) # api_client.set_access_token(response) print(response.access_token) api_client.set_default_header( header_name="Author

Does anyone have an email address at Docusign that I could reach out to regarding a query?Thank you!

Hi Everyone, I have an issue with the docusign email I am received for signature.I can only access them once. If I do not sign it right away and had to re-open the email later on, it just all greyed out. I do not have access to the link anymore.Is there any solution to this issue?

I want remove the Docusign account and make a new one.How can I withdraw the account?

Is it possible to trigger agreement rules on already created packages? There are a set of completed packages that I would like to sync to google drive.

I see that you can’t retroactively set up a Delegated Signer - a person can only set that up from today forward. What happens if a person sets up Delegated Signer after the envelope has been sent, but before it’s been signed? Will the Delegated Signer option kick in and the Delegated Signer be notified when the next Reminder to sign is sent?

When “Allow recipients to create a Docusign account” is set to TRUE, and a recipient creates a DocuSign account, does it use my licenses or create a free DocuSign account for the recipient?

I keep getting requests from docusign to sign a document that was not meant for me. I cannot decline to sign it since it asks for SMS verification that I am the correct person trying to sign the document. Does anyone have any advice for me to stop getting these notifications? I use docusign so I don’t want to report these emails as spam.  

Unlike with EnvelopeViews:createRecipient, which has options to configure clickjacking protections via x-frame-options or csp frame-ancestors, there are no such options for the createSender view.Due to this when displaying the sender view within an iframe element the browser blocks the request.How can we add Clickjacking protection to the embedded sender view to avoid this and add security.Here’s an example of the error on Firefox: 

Newbie here, What course should I take to learn how to direct documents that come back to us through Salesforce instead of going to email? Sorry, I’m not familiar with the lingo. Thanks!

How can i Bulk import of all Attributes fields into a newly created Group with Dynamic Drop Down from a Previous group that had some configuration error. Keep in mind i work around by export the attributes first in CSV  then import them to a newly created group but i need all the attributes and fields same. All this is in CLM. Any help would be Appreciated. 

Hi Team,I am working on a Salesforce integration using the DocuSign Apex Toolkit, and I need to achieve the following:Send multiple documents (a Visualforce page converted to a PDF and a DocuSign template) as part of a single envelope. After all recipients sign the envelope, combine these documents into a single merged PDF.Here's a brief outline of my current implementation:I generate a PDF from a Visualforce page and store it in Salesforce. I retrieve a pre-configured DocuSign template using its unique ID. I use the dfsle.Envelope class to attach both documents to an envelope and send it for signing using the dfsle.EnvelopeService.sendEnvelopes method. I retrieve the status of the sent envelopes using dfsle.StatusService.getEnvelopeStatus.Code Excerpt: Apex Code:dfsle.Envelope myEnvelope = dfsle.EnvelopeService.getEmptyEnvelope(new dfsle.Entity(orderRec.Id)); myEnvelope.withRecipients(new List<dfsle.Recipient> { dfsle.Recipient.fromSource(orderRec.Owner.Name, orderRec.Owner.Emai

Need help on how to use docusign js, for a seamless experience on frontend and not use iframe embed as it doesnt helps in UX. I tried examples given on github but they are too old . Can someone help me how to use docusign e sign feature with next js app to render forms using docusign js instead of iframe embed.

{ "emailSubject": "Please DocuSign This NDA for ABC Company", "emailBlurb": "Please let us know if you have any questions.", "status": "sent", "templateId": "{{NDA Template}}", "customFields": { "textCustomFields": [{ "name": "entityID", "value": "1234" }] }, "templateRoles": [ { "roleName": "Customer", "email": "{{Signer Email}}", "name": "{{Signer Name}}", "tabs": { "textTabs": [ { "tabLabel": "company", "value": "ABC Company" } ] } } ]} 

Hi, for a while now we have troubles executing QES. In Chrome and Edge, the process fails after we put the PIN of the token with the error There was an unexpected fault.Firefox on the other hand is not even able to recognize PKI Software installed no matter what we do. Might be solved by manually importing security module for Docusign PKI but cannot figure out how. (We already tried proposal https://community.docusign.com/esignature-111/browser-doesn-t-recognize-docusign-pki-software-is-installed-4084   and it did not help) I have found something in the logs that might be useful for someone:101 - 31/10/2024 08:55:49:196 [Logger] Checking error class java.security.ProviderException102 - 31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing configuration to use only CAPI103 - 31/10/2024 08:55:49:196 [Logger] Unexpected exception during signing. Changing configuration to use only CAPI104 - 31/10/2024 08:55:49:196 [SlotManager] Error: ERROR java.security.ProviderEx

Hello, I have a user that I am helping saying that her envelope that was set to expire in 60 days, expired sooner than that, within two days. What can cause that and how can we resolve this, thank you. 

We finished our integration with Docusign and we just wanted to create solutions landing page so that our mutual customers can find us on your site like this: https://partners.docusign.com/s/partnerfinder Anyone have any ideas on how to do this?

When trying to start code-example-java app checked out from github, I got the following error. Any clue? Thanks.com.fasterxml.jackson.databind.exc.UnrecognizedPropertyException: Unrecognized field "Groups" (class com.docusign.core.model.manifestModels.ManifestGroup), not marked as ignorable (4 known properties: "Examples", "Name", "examples", "name"]) at [Source: (StringReader); line: 1, column: 80143] (through reference chain: com.docusign.core.model.manifestModels.ManifestStructure["APIs"]->java.util.ArrayList[2]->com.docusign.core.model.manifestModels.APIs["Groups"]->java.util.ArrayList[1]->com.docusign.core.model.manifestModels.ManifestGroup["Groups"])        at com.fasterxml.jackson.databind.exc.UnrecognizedPropertyException.from(UnrecognizedPropertyException.java:61)        at com.fasterxml.jackson.databind.DeserializationContext.handleUnknownProperty(DeserializationContext.java:1127)        at com.fasterxml.jackson.databind.deser.std.StdDeserializer.handleUnknownProp

I  have used Docusign for several years and had no problems. Most docs I send out require me to also esign. But this week - I am not able to esign - after clicking SIGN NOW. It appears to start but then the screen either goes blank or today I receive “An Error has Occurred” message.Any idea what is causing the problem?I cannot seem to locate a Support #.ThanksWR

Hello,I’m trying to rename the “Start” navigation button: However, I can’t find the correct field name in the resource file. “DocuSign_BeginSigning” doesn’t do the trick. I didn’t find anything in the  Resource File Guide. It works well for other buttons like “DocuSign_NavNext”, so there shouldn’t be an issue with the resource file itself.  Can anyone provide the correct setting for the resource file?Thanks in advance!

Hey,I’ve sent a document for signing, but for some reason one of the signatures has shifted to the right a bit, and now it is overlapped with some text which makes it hard to read.How can I adjust the location of the signature? If this is not possible how do adjust the box position and resent it for signing again?According to this:https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=ztq1578456332318.html&_LANG=enus I should have a correct option, but I don’t see it in the menu:What can I do? 

How should I embed a web form instance in my app?