How to remove sender name and email from DocuSign email body

Forum|Forum|1 year ago
February 26, 2025
4 replies
917 views

Hi , We have requirement to remove the sender name on DocuSign email body when we send document for Signature. Is there anyway to remove that

Currently in email that recipient receive, The sender name and email is in the email body. Thanks

Best answer by JohnSantos

@Dmulia

If you want to remove or mask the sender’s name from the body of the email, you can do so using DocuSign’s Advanced Branding (sometimes called Custom Email Resource Files) on certain plans. This lets you edit the email templates (removing the ##SenderName## token or similar references). However, you cannot remove the “From” field in the email header itself, because it will still come from DocuSign, and in most cases, DocuSign includes some “sent on behalf of” information for compliance.

JohnSantos

Answer

Guru

@Dmulia

If you want to remove or mask the sender’s name from the body of the email, you can do so using DocuSign’s Advanced Branding (sometimes called Custom Email Resource Files) on certain plans. This lets you edit the email templates (removing the ##SenderName## token or similar references). However, you cannot remove the “From” field in the email header itself, because it will still come from DocuSign, and in most cases, DocuSign includes some “sent on behalf of” information for compliance.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

D

Dmulia

Author

Newcomer

Hi @JohnSantos . Thank you. Do you have sample and step? We are not removing sender on email header. just in the email body.

JohnSantos

Guru

@Dmulia

Can you show what you want removed or modified?

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M