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Hi , We have requirement to remove the sender name on DocuSign email body when we send document for Signature. Is there anyway to remove that
Currently in email that recipient receive, The sender name and email is in the email body. Thanks
Solved
How to remove sender name and email from DocuSign email body
+1- Newcomer
Best answer by JohnSantos
If you want to remove or mask the sender’s name from the body of the email, you can do so using DocuSign’s Advanced Branding (sometimes called Custom Email Resource Files) on certain plans. This lets you edit the email templates (removing the ##SenderName## token or similar references). However, you cannot remove the “From” field in the email header itself, because it will still come from DocuSign, and in most cases, DocuSign includes some “sent on behalf of” information for compliance.
+19- Guru
- Answer
If you want to remove or mask the sender’s name from the body of the email, you can do so using DocuSign’s Advanced Branding (sometimes called Custom Email Resource Files) on certain plans. This lets you edit the email templates (removing the ##SenderName## token or similar references). However, you cannot remove the “From” field in the email header itself, because it will still come from DocuSign, and in most cases, DocuSign includes some “sent on behalf of” information for compliance.
+1- Newcomer
Hi
- Community Moderator
Hello
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let us know and we will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
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