"The envelope allowance for the account has been exceeded." in a developer account

Forum|Forum|1 year ago
September 5, 2024
6 replies
664 views

I have a developer account which I use to test our Salesforce integration with. I recently started getting the error message “The envelope allowance for the account has been exceeded.” I was under the impression that developer/sandbox accounts did not have such limit but apparently I was wrong. When does this reset or is it possible to increase it?

Hengfeng Ge

Hero

@alex03

Yes, as the document told there are no limit for the developer account:

https://support.docusign.com/s/articles/What-are-my-options-for-a-DocuSign-Trial-account?language=en_US&rsc_301.

how many envelopes that you send in one months. As I remember my clients test performance of create Envelope, they meet the limit for developer account last year. then we create case with support team and told what the client want to do than support change the limit. but I can’t find the email.

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A

Alejandro.Ramos

Docusign Employee

Hi @alex03,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

neethujkp

Frequent Contributor

I have a developer account which I use to test our Salesforce integration with. I recently started getting the error message “The envelope allowance for the account has been exceeded.” I was under the impression that developer/sandbox accounts did not have such limit but apparently I was wrong. When does this reset or is it possible to increase it?

We are facing same issue for a developer account. I would like to know how did you get it resolved

If you believe my answer effectively solves your problem, please remember to mark it as the best answer and consider following me.

A

Alejandro.Ramos

Docusign Employee

Hi @neethujkp,

Thank you for making us aware of the issue.

Docusign Support can assist in troubleshooting account configuration issues that could lead to this error. Feel free to open a new Support Case using an email address related to an administrator in the account in question, and we will follow up as soon as possible.

https://support.docusign.com/en/contactSupport

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!