Paid but Suspended: 2 Seats, 70 Euros, and Zero Support!

Question

I can not edit my payments settingsIt says my account has been suspended (but we purchased two seats and paid around 70 euros) I can not even cancel my suscripción! I’m paying but it says I can not contact support because I have no subscription!

marco.tanglao · Accepted Answer

Hello ​@metausercalThank you for reaching out here in Docusign Community.We are sorry to hear that you arehaving an issue with your account.Please see the options to reach customer support:How do I contact Docusign Customer Support?Important Changes to Docusign SupportIf you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco Paulo | Docusign Community Moderator

Hengfeng Ge · Answer

If you have a larger volume of usage, you might consider purchasing through a DocuSign Partner, who can provide additional support and services. Partners often offer more flexible options and can assist with account issues.

Feel free to reach out via WhatsApp or other direct channels to discuss the best solution for your needs!

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