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I can not edit my payments settings
It says my account has been suspended (but we purchased two seats and paid around 70 euros)
I can not even cancel my suscripción!
I’m paying but it says I can not contact support because I have no subscription!
Solved
Paid but Suspended: 2 Seats, 70 Euros, and Zero Support!
- New Voice
Best answer by marco.tanglao
Hello
Thank you for reaching out here in Docusign Community.
We are sorry to hear that you are having an issue with your account.
Please see the options to reach customer support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
- Community Moderator
- Answer
Hello
Thank you for reaching out here in Docusign Community.
We are sorry to hear that you are having an issue with your account.
Please see the options to reach customer support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+18- Hero
If you have a larger volume of usage, you might consider purchasing through a DocuSign Partner, who can provide additional support and services. Partners often offer more flexible options and can assist with account issues.
Feel free to reach out via WhatsApp or other direct channels to discuss the best solution for your needs!
FreeLink/甫连信息
🌍 Docusign Partner | Partner Profile
🏆 Docusign 2024 APAC Reseller Growth Partner of the Year
🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 Docusign Community Leaderboard Top 5 contributor.
🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.
- Community Moderator
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
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