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I had a free trial account. Then an administrator at my company added me to the company account, under the same email address that my trial account was on. My account now says that I have 0 sends left. But I should be able to send envelopes because I am on a paid account. f
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It looks like your account may still be linked to your expired free trial—try switching accounts via your profile icon, confirm with your administrator that you have the correct role and permissions, and if the issue persists, your admin may need to contact DocuSign Support to ensure your account is fully migrated to the company’s paid plan.
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Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
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