I had a free trial, then got added to a team account, and now it still says I have 0 sends left

Forum|Forum|1 year ago
February 20, 2025
3 replies
202 views

I had a free trial account. Then an administrator at my company added me to the company account, under the same email address that my trial account was on. My account now says that I have 0 sends left. But I should be able to send envelopes because I am on a paid account. f

Best answer by JohnSantos

@kchart3

It looks like your account may still be linked to your expired free trial—try switching accounts via your profile icon, confirm with your administrator that you have the correct role and permissions, and if the issue persists, your admin may need to contact DocuSign Support to ensure your account is fully migrated to the company’s paid plan.

JohnSantos

Answer

Guru

@kchart3

It looks like your account may still be linked to your expired free trial—try switching accounts via your profile icon, confirm with your administrator that you have the correct role and permissions, and if the issue persists, your admin may need to contact DocuSign Support to ensure your account is fully migrated to the company’s paid plan.

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rodolfo.napay

Docusign Employee

Hello @kchart3

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marco.tanglao

Docusign Employee

Hello @kchart3

I hope you are doing well.

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