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I had a free trial account. Then an administrator at my company added me to the company account, under the same email address that my trial account was on. My account now says that I have 0 sends left. But I should be able to send envelopes because I am on a paid account. f
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I had a free trial, then got added to a team account, and now it still says I have 0 sends left
- Newcomer
Best answer by JohnSantos
It looks like your account may still be linked to your expired free trial—try switching accounts via your profile icon, confirm with your administrator that you have the correct role and permissions, and if the issue persists, your admin may need to contact DocuSign Support to ensure your account is fully migrated to the company’s paid plan.
+19- Guru
- Answer
It looks like your account may still be linked to your expired free trial—try switching accounts via your profile icon, confirm with your administrator that you have the correct role and permissions, and if the issue persists, your admin may need to contact DocuSign Support to ensure your account is fully migrated to the company’s paid plan.
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