Docusign Inability to Properly Apply Templates

Question

Docusign for the past 2 months has been unable to properly assign templates. If templates are assigned it is taking longer than 10 minutes for the application. Once inside the envelope the document states a template is applied however no template is visible. I then have to remove the ‘so called template,’ reapply the template, wait another 10 minutes and then go back into my envelope. I also can’t get anyone to call me after being a paying customer for over 10 years and sending more 40,000 envelopes in that time. Your customer service, and technical support is lacking. Docusign is wasting at least an hour of my time a day……………………………...

marco.tanglao · Accepted Answer

Hello ​@The Transaction HouseThank you for reaching out here in Docusign Community.May I know if you have submitted a case for this issue and if you have received any troubleshooting steps to fix the issue?If not, would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:1. Clear the cache and cookies2. Try a different browser(s)3. Try an Incognito/in-private window4. Try a different device5. Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco Paulo | Docusign Community Moderator

marco.tanglao · Answer

Hello ​@The Transaction House,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Marco Paulo | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.