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Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

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eSignature

Have Docusign eSignature questions? Find answers here!

5,010 Topics
15,192 Replies

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5010 Topics

Linda PriceNewcomer

asked in eSignature

Completed documents not showing in my DocuSign when I'm only receiving a copy

When I’m listed to receive a copy from DocuSign, it’s not showing up in my completed list, is there a way to have this updated to where all documents show up in the completed file even if you do not need to sign?Thanks,Linda

9536

4 months ago

lu.rocha_Newcomer

asked in eSignature

How can i validate an ICP - Brasil signature that´s been signed through docusign?

My client signed a document through docusign that i´ve sent. The ICP-Brasil certificate was mandatory for the signing. So my client shouldn´t be able to sign the document without the certificate. Although he signed the document with the certificate, i can´t validate it through docusign. What are the possibilities for ICP-Brasil certificate validation through docusign?

MayetteNewcomer

Just wondering if anyone knows why docusign randomly changes the signing color. I prefer the customer I’m sending the document to be in yellow however it sometimes randomly changes it to blue and I am unable to change it back. Kind of annoying. Nothing in preferences that I can see to set it. Also, Is there a way to increase the duration of inactivity where it logs me out? Mine is set really short. Sometimes it logs me out before I’m even able to take a phone call. Also annoying.I’d appreciate any info. Thanks

223

4 months ago

neethujkpTroubleshooter

asked in eSignature

Multiple Page Field Placement using Coordinates

Is there a way to place fields at the exact same location on multiple pages using coordinates - without Drag and Drop or Auto place.For a 100 page document it is very difficult to add initial to all pages.Currently we are copy pasting on all the 100 pages. But we need an efficient method to add it in one page and specify the page range or select all pages where the initial gets applied.

591

4 months ago

Arunee LNewcomer

asked in eSignature

Notification not coming to to email when envelop has been declined

I’m a signer of the envelop, and only receive email notification when envelop has been signed, but not when declined. Any way I can also get email notification when the envelop is declined ?

1055

4 months ago

YukikoNewcomer

asked in eSignature

Can not find "Needs to View" in the list under "Needs to Sign" when we create an envelop

We are wondering if “Needs to View” command has a certain condition to show under the “Needs to Sign” options.Our situation is “Needs to View” shows only using template. If we make envelop without template, there is no option there. So far, we can’t find any difference or something related this situation but template.We usually use this function before a signer who are representative of a company so that the representative can sign without considering because internal person checked before sign.It would be appreciated if you could let us know the reason. If this information is not enough I will add. Thank you for your support.

7110

4 months ago

RominyNewcomer

asked in eSignature

Activation of Part 11 Module Error

I am trying to activate the Part 11 Module in my account, but I was not able to because this option does not appear to me under “Signing Experience” (I added a screenshot below). I am Brazilian-based and have life sciences clients in the USA, so this feature is quite important to me. I have read/watched all tutorials and couldn’t find a way to add this to my account. I do not use the local vendor support because the Brazilian team does not have a plan that suits me (I have the eSignatureStandard). How should I proceed?Thank you!

293

4 months ago

jarpsnNewcomer

asked in eSignature

Rental Lease Agreemt Templates

does Docusign have templates for Rental Lease Agreements

sampathNewcomer

How does the stakeholder who has been nominated for signature, is not the right person and wants to reject one specific signature and can sign the other points. Also for completing the signature, the needs to sign in all places that has been selected for him, it does not get saved, if he does not want to sign one activity.

RandallNewcomer

Wondering how can someone verify that another person did indeed sign the document with an electronic signature. Situation is document is claimed to be sign and shows electronic signature. No where on the doc does it show date or time of signature. The certificate of completion provides date and time but this deal was allegedly happening at 9am and less than 6 hours later different order was signed for different company. No problems with the 2nd but other party claims it is his signature even though no confirmation of completion was ever received by DocuSign. Thoughts?

762

4 months ago

Mohammed AkbarNewcomer

asked in eSignature

Centralized documents with Admin

If envelopes are created by one of my team members, they should also be visible in the admin account.

112

4 months ago

Rabbani MuhammadNewcomer

asked in eSignature

How to use the Docusign for stamping professional Licenses

I need to know how to stamp my Architectural and engineering drawings using Docusign?

ToriBNewcomer

Hello,I am receiving the following error when trying to send a template: “A tab LocalePolicy is invalid. A formula tab LocalePolicy does not match a numerical tab LocalePolicy from its formula.”I have checked and rechecked my formulas to no avail. I’ve utilized the same formulas in another template which is working just fine. I’ve made sure that the formulas are set up exactly the same way in both templates but it is still giving me the above error message.How do I locate the problem to fix it? I’ve attached the template that is having issues for reference.Thanks,Tori

1552

4 months ago

MTaylorNewcomer

asked in eSignature

System is voiding envelope and saying it's me doing it

I am sending a client a W-9 but it keeps getting voided before the client can even attempt to sign. An email is sent out saying that I voided the envelope, but I did no such thing. This has happened (3) times now. Time #1: Sent new template with W-9Time #2: Copied voided envelope to resendTime #3: Started over with a new template.

AbeNewcomer

Instead of DocuSign telling me when someone views and opens a document, it would be way more useful if it told me when someone signed the document. Is this possible? Current settings:

124

4 months ago

ljohnstonNewcomer

asked in eSignature

How to change authorized esignature sender/email for Web Forms?

When I click “edit” it only shows “Authorize Account” it doesnt allow me to change the connected account.

182

4 months ago

LauraKirkNewcomer

asked in eSignature

How do i change or remove a signature in docusign after its been completely executed?

I sent out a document, and the last person somehow forwarded the document to another staff member and they added their signature instead. Now the document is fully executed and I need to remove the last signature and send it back to the person that is supposed to be on the document.

2192

4 months ago

EWHSCustomerNewcomer

asked in eSignature

How to populate numbers and text in a multiple box field

Currently I am using the text field to populate the numbers and text, but I am finding it hard to read the entire text especially when the numbers or text is between the lines of the boxes. Please see the attached. Is there any workaround on this?

212

4 months ago

LauraGomezNewcomer

asked in eSignature

Issues with the printed file

I created a file and the preview showed the fields in the right place but when the person signed it and I tried to print it, everything moved from place and the signature is not clear. What can I do to know where the sigature will show in the final version of the file?

152

4 months ago

Aisha.StantonNewcomer

asked in eSignature

Accessing envelopes of a previous sender

Hello. I have two former employees with closed access. I need to access and review envelopes previously sent by them. How can I access the past envelopes?

322

4 months ago

tfaselNewcomer

asked in eSignature

My signature won't show up - "DocuSign" shows up instead

I have been sent a document to sign. When I get to the signature portion the words “DocuSign “ show up in place of my actual signature. How can I change this? I have tried logging in to my account but my signature is correct there. To clarify I have been sent a form from a past employee to fill out and sign for her student loan, so it is coming through my work email.

2334

4 months ago

LinaaNewcomer

asked in eSignature

How to change an Recipients and approver Name in the file

I need to change an Recipients and approver Name in the file, How to do this

262

4 months ago

kunlong.lvNewcomer

asked in eSignature

How my Docusign account link to my company?

How can I join my company based on my email address extension?

762

4 months ago

ScottVMortierNewcomer

asked in eSignature

1 Link to My Envelope

Is it possible to have ONE link to an envelope and then be able to send that link to different people to have them sign? Or everytime I send a document it has to be a new envelope?

372

4 months ago

reeceyreece111Newcomer

asked in eSignature

Purchasing a plan through the demo environment

Hi, I was able to purchase a Real Estate plan through the demo environment on my developer account “https://ecom-d.docusign.com/”. However I used wrong/test details on purpose, expecting it to fail. However it still went through and generated an invoice, and said I had purchased it. Is this a fake transaction as I have done it through the demo environment? I never received an email telling me it didn't go through. Nevertheless I want to cancel this account as I don't want to seem like I purposefully used these wrong details in order to purchase a plan.

272

4 months ago

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