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Have Docusign eSignature questions? Find answers here!

4,604 Topics
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4604 Topics

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rgarcia5Newcomer

asked in eSignature

Getting Bulk Send access

I was told by another help person that I need to know who my account manager is so that I can get the cost of bulk sending. We have no idea who our account manager is. How do I find this out and how do I find out how much extra the bulk sending feature is???

3 months ago

Zoe BeeNewcomer

asked in eSignature

Manage/Agreements & other changes

Hi, community.Does anyone know when the changes to the Manage/Agreeements tab is going to be implemented in the live system? I can’t find a date in any of the Release Notes.

3 months ago

Bruno BertoNewcomer

asked in eSignature

How do I clear a delay in a document that was sent for signature?

3 months ago

KendraNewcomer

asked in eSignature

Filter

How do I filter the year 2023 for all the envelopes I sent? DocuSign platform has changed & I can’ filter. Even if I attempt to select the “all” radio button, it just defaults to 6 months.

3 months ago

Philipp LandmannNewcomer

asked in eSignature

Only defined persons receive completed document?

Hello,is it possible that only some defined persons receive the completed document but not every signer?In our use case every signer has to input his birth date and the completed document should only be sent to one defined receiver who can access the document.

3 months ago

hiharaNewcomer

asked in eSignature

Power form cannot be created from template

When I try to create a power form from a template, I get an error that doesn't explain the reason and I can't use it.

3 months ago

NeginNewcomer

posted in eSignature

Signing problem

My signature in my docusign profile is correct but when I want to sign a document it’s one of the preferences of the DocuSign which is not correct. The option of left click and choose change also is not working for me. What can I do?

3 months ago

Dianne GNewcomer

asked in eSignature

Repeat document notifications

In the last 2 days I am receiving repeated notifications of documents either being viewed or completed. These are things I have already received. I have received the notifications 4-5 times each on some of them. What is the issue and how can I stop it?

3 months ago

JennKNewcomer

asked in eSignature

"From" changed to someone else

I created an “envelope” and sent it to my Clients. They had changes they needed made and when I went back to update it (“correct” it), it appears I’m no longer the creator of that “envelope.” Not sure what happened.

3 months ago

SuzNewcomer

asked in eSignature

Power forms

I have created all my power forms but unfortunately each one of my clients has to fill four or five power forms out. So that means that’s four or five envelopes per client which gets pricey. Is there a way to combine several form links into one envelope?

3 months ago

MarvinNewcomer

asked in eSignature

Identity Wallet on Windows with USB security only (no PIN, no face recognition)

I can use passkey for DocuSign login with PIN or face recognition.But when I try to save my ID Wallet with passkey it gives only one option: USB security key. (No pin, no face recognition) My console shows this warning:“publicKey.pubKeyCredParams is missing at least one of the default algorithm identifiers: ES256 and RS256. This can result in registration failures on incompatible authenticators. See https://chromium.googlesource.com/chromium/src/+/main/content/browser/webauth/pub_key_cred_params.md for details” And that seems to be the reason. publicKey.pubKeyCredParams for DocuSign login defines -7 (ES256) and -257 (RS256), whereas publicKey.pubKeyCredParams for the ID Wallet passkey defines only -7 (ES256).That leads to Windows giving only the Security Key option for the ID Wallet passkey. Is this intentional? I hope it is not. If it is, it should be mentioned in the documentation.

3 months ago

Community UserLegacy User

asked in eSignature

Is it possible to download a copy of a contract showing the pre-populated import data prior to Signer 1 opening the envelope?

3 months ago

marigoldeyNewcomer

asked in eSignature

Notifications not coming to email when envelope has been signed

All of my notification settings are ON. I have a document out for review/signature, and low and behold everyone has signed, but I only received one email notification that 1 party has “viewed” only. I kept scratching my head why I wasn’t receiving multiple “has viewed” and “has signed” notifications. Nothing in spam. What might be wrong here please? Thank you hive.

3 months ago

Laura KNewcomer

asked in eSignature

Radio Button Formula

I want to add radio buttons to a form and I want to be able to total them up.Example.. Radio button 1 =0, Radio button 2 =1, Radio button 3 =2 and Radio button 4 =3How can I do this?

3 months ago

Anton.k.ErikssonNewcomer

asked in eSignature

Signing deadlines and jump to second signer

Hello I want to explore the oportunity to add signing with deadlines connected so that if first signer is offline and can’t sign, then after X time the envelope will go to second signer and so on according to set list But I don’t want the envelope to go to second signer if the first one is available and does sign it Br

3 months ago

CUCNewcomer

asked in eSignature

NEEDS TO SIGN and NEEDS TO VIEW options?

Hi quick question…If Party A, the recipient of a Docusign envelope, needs to sign Document A, but only needs to view Document B (and not to “approve” it - just to view it) is it possible to have Document A and Document B in the same envelope, or do they need to be in separate envelopes? Otherwise the only option seems to have two separate entries for Party A in the routing order (depending on whether they are signing or viewing a document) which is a bit clunky, but seems to be the only option available...Many thanks in advance for your thoughts!

3 months ago

HB TeamNewcomer

asked in eSignature

Browser doesn't recognize DocuSign PKI software is installed

Hello,We need to install “DocuSign PKI software” + “DocuSign browser extension” to be able to sign some contracts for a local Windows user (without admin privileges). After the installation using admin credentials, the browser doesn’t recognize the DocuSign PKI software is installed, not even if I execute the browser with the same admin user I’ve installed the software.The only way it works is directly connected in admin account – but in that scenario we don’t have the certificate we need that is installed in the first local user I mentioned. Could someone help us with that, please?Thanks!

3 months ago

CealyNewcomer

asked in eSignature

recipient to sign

Hi, I have made my envelope and need two documents signed. I try to add field select recipient then touch where I want the yellow signature box, I’m using an iPad so it won’t allow me to drag and drop, when I ask to send it comes up with the field manager box, so I do the above again. How do I make the yellow boxes stay on the signature areas when I send?

3 months ago

DaleSchaeferNewcomer

posted in eSignature

Change DoscuSign e-mail address

I have two e-mail addresses. One I use, one is assigned by my company and I rarely use it. Docusign somehow fixated on the company e-mail, how can I switch the account?

3 months ago

BlondieNewcomer

asked in eSignature

Didn't add a field, now cannot finish a document

I sent a document ,to be initialed, there was no need for me to sign but I am listed as the advisor. Now, because I didn’t add a field when prompted, I cannot “finish “ the document. If I go to print, “In process” if written across it. How do I bypass this problem. The client will not be available to resign.Thank you in advance for any help.

3 months ago

MWeilersNewcomer

asked in eSignature

Sent Items

I sent an envelope last month, it shows up on a report as being sent but there is no capability to see the original document. I resent a new document a few days later which I can open but nothing allows me to see the original.

3 months ago

LukeNewcomer

asked in eSignature

Can't find the identity verification in CUSTOMIZE when creating a envelope

Can't find the identity verification in CUSTOMIZE when creating a envelope, there is no the item in my page just can see Add access code & Add private message in the page.

3 months ago

AlcastleinvNewcomer

asked in eSignature

Middle name showing in my Docusign ID card which is not my middle name

My document ID name shows a middle name that’s not mine the signature doesn’t. How do i delete the middle name ? There’s no middle name on my user profile and settings. Pls help

3 months ago

JimNewcomer

asked in eSignature

Block by postmaster

Trying to change my email but the varication code sent by DocuSign is blocked by postmaster so cannot confirm new email.

3 months ago

CristianoNewcomer

asked in eSignature

Envelope shipping quantity.

Hello good afternoon.I would like to know where I can check how many package submissions to sign I have available on my license. There is a user who has exceeded the limit for sending contracts to sign. Where do I check how many shipments I have released?

3 months ago

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