+1Cancelled my account, was autobilled today. Can’t get a phone number to reach anyone other than sales. it says to open a case, but there’s no place to open a case, only review previous cases. Tried the AI Chat, kept taking me to support and then back to Chat.
Terrible way to treat a customer, all i want is to not be charged for an account i cancelled the same day you auto renewed.
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.
It appears that you are facing a billing issue with DocuSign after canceling your account. This situation can be frustrating, especially when it involves unexpected charges and difficulties in reaching customer support. I sincerely apologize for the inconvenience caused.
Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so Docusign support can review your billing questions.
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.
It appears that you are facing a billing issue with DocuSign after canceling your account. This situation can be frustrating, especially when it involves unexpected charges and difficulties in reaching customer support. I sincerely apologize for the inconvenience caused.
Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so Docusign support can review your billing questions.
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1Thank you for your help. I’ve followed your instructions above, thank you . This is the main reason i cancel my account, i could never get anyone on the phone. I’ve gone elsewhere at a 1/3 of the price and they answer the phone.
I want my refund, i’ve already had Paypal put a claim in and will next be contacting Mastercard. This is not how to treat customers if you want to keep them.
Hello
I'm sorry to hear about your experience. If there's anything I can do to help, please let me know. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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