I upgraded to docusign business pro but the features are not reflecting

Hello ​@jkjkjk,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and value your presence. We can't wait to help share as much knowledge as possible with you.

I understand you upgraded to Docusign Business Pro to send out a document urgently but have not been able to do so as the upgrade features are not working and you cannot log a support ticket. I sincerely apologize for the inconvenience caused.

According to our community guidelines (DocuSign Community Terms), the Account Admin must contact Support for account change requests or feature enablement.

Please create a case so that DocuSign support can review your account to check the features that are not enabled. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. If there's any issue, please try the following troubleshooting:

• Check if the browser needs to be updated.
• Log out and Log back into the account.
• Clear history and cache/cookies and set it to "All time."
• Try a different browser(s).
• Try to use Incognito. 
• Different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try a different device.
• Enable/disable VPN if applicable

If you found the response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.