Change of Email Address Used to log into DocuSign

Question

I currently have a DocuSign account for sending out contracts for signature.    Our company recently changed email servers and at some time in the future, the old email address (that is being used by DocuSign) will cease to exist.   How do I change my profile to the new email address without losing access to all the documents under my old email address?  If I change my email address under profile, will I then have to log into my DocuSign account with the new email address, and if so, will all the documents currently in DocuSign under my old email address carry over to the new email address?

JohnSantos · Accepted Answer

​@GrammieccYes, you can change your email address in your DocuSign profile without losing any existing documents or envelopes. After updating your profile, you will log in using the new email address going forward, and all your historical documents will still be accessible.How do I update my email address in my Docusign account?

Melanie.Panguito · Answer

Hello ​@Grammiecc,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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