Hi,
The certificate expiry for our SSO is coming up soon and I want to update the certificate.
I was granted admin access recently and logged in with this url - https://apps.docusign.com/, but I do not see the Access management tab, so I can view the SAML configuration to update the certificate. Please advise, how can i update the cert.
Thank you!
You’ll need to be an Organization Admin (not just an eSignature Account Admin) to see and update the SSO configuration in DocuSign. The SSO (SAML) settings live in the Organization-level admin console—not the eSignature admin console. Once you have the correct role in your Organization, you can access the Access Management (or “Single Sign-On”) section to update the certificate.
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Is there a way to forcefully switch the organization admin? Our current admin has been away for about a year and might not be coming back anytime soon.
I have opened a ticket and been able to sort the Organization admin stuff. Thank you!
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