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Docusign SSO

Forum|Forum|1 year ago
March 19, 2025
4 replies
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Hi,

The certificate expiry for our SSO is coming up soon and I want to update the certificate.

I was granted admin access recently and logged in with this url - https://apps.docusign.com/, but I do not see the Access management tab, so I can view the SAML configuration to update the certificate. Please advise, how can i update the cert.

Thank you!

Best answer by JohnSantos

@Aisha01

You’ll need to be an Organization Admin (not just an eSignature Account Admin) to see and update the SSO configuration in DocuSign. The SSO (SAML) settings live in the Organization-level admin console—not the eSignature admin console. Once you have the correct role in your Organization, you can access the Access Management (or “Single Sign-On”) section to update the certificate.

JohnSantos

Answer

Guru

@Aisha01

You’ll need to be an Organization Admin (not just an eSignature Account Admin) to see and update the SSO configuration in DocuSign. The SSO (SAML) settings live in the Organization-level admin console—not the eSignature admin console. Once you have the correct role in your Organization, you can access the Access Management (or “Single Sign-On”) section to update the certificate.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

Melanie.Panguito

Docusign Employee

Hello @Aisha01,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

A

Aisha01

Author

New Voice

@Melanie.Panguito I am doing well, I hope you are too. Thank you for following up.

Is there a way to forcefully switch the organization admin? Our current admin has been away for about a year and might not be coming back anytime soon.

A

Aisha01

Author

New Voice

I have opened a ticket and been able to sort the Organization admin stuff. Thank you!

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