Error message saying I have exceeded recipient limited when I am only including 6 recipients?

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Why am I getting a message saying I have exceeded recipient limited when I am including only 6 recipients

Vinicius.RodriguesAnswer

Docusign Employee

Hi @JJDF !

This recipient limitation occurs when you use a Free Trial account. Free Trial accounts are expected to use no more than 5 recipients in an envelope. However, if paid accounts the limitating is up to 99 recipients.

For more details on this topic, see:

Limitations When Creating or Signing an Envelope in Docusign

Feel free to let us know if you need further assistance with this.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @JJDF !

This recipient limitation occurs when you use a Free Trial account. Free Trial accounts are expected to use no more than 5 recipients in an envelope. However, if paid accounts the limitating is up to 99 recipients.

For more details on this topic, see:

Limitations When Creating or Signing an Envelope in Docusign

Feel free to let us know if you need further assistance with this.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

M

Melanie.Panguito

Docusign Employee

Hello @JJDF,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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