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I have had a terrible time onboarding with Rooms - the program does not function the way it was promised to me when I signed up. I am spending double the time trying to do the same work as before - I do not see a cancel option in the Billing section. How can I talk to someone about cancelling my account?
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How do I cancel my Rooms Account
+1- New Voice
Best answer by Melanie.Panguito
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as possible with you.
I understand you would like to talk to someone about canceling your account. I noted that your recent experience has been less than ideal, and for that I sincerely apologize. It's sad to let you go but please know that I am here to assist you in any way I can.
If you do not see the option to cancel as highlighted in: Cancel Your Subscription or Close your Docusign Account, please open a support case so Docusign support can assist you with your billing question. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.
I hope this is helpful. Let me know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as possible with you.
I understand you would like to talk to someone about canceling your account. I noted that your recent experience has been less than ideal, and for that I sincerely apologize. It's sad to let you go but please know that I am here to assist you in any way I can.
If you do not see the option to cancel as highlighted in: Cancel Your Subscription or Close your Docusign Account, please open a support case so Docusign support can assist you with your billing question. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.
I hope this is helpful. Let me know if you need further assistance. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- New Voice
I have emailed 4 different people requesting my cancellation and not a single response from any of them. I just submitted a support ticket as I do not have a cancel option on my account, which is actually a little weird? Someone needs to respond ASAP. This program has been a nightmare for me.
- Community Moderator
Hello
Thank you for your response. I understand the urgency of your case. Could you please send me a private message with your case number? This will allow me to follow up with the expert handling your case. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- New Voice
Thank you - I privately messaged you. In case you are wondering what my issues are and why I’m requesting a cancellation - please see below. I removed names to protect privacy of staff:
As you know, I have had a rocky start to this program. I have had multiple onboarding calls with XXXX, who has been wonderful. However, I have discovered huge flaws in this program that I had I known prior to our meeting, I would have never signed up.
Several issues are as follows and I cannot in good faith continue to use this program.
1. I am not able to integrate my brokerage forms and state forms in one place. There is a multiple step process to get the forms in one spot. This is inefficient and time consuming.
2. I am not able to prepare documents for printing prior to appointments. I have now spent over an hour of my Friday night preparing for my appointment tomorrow, only to learn I cannot download and print documents I've prepared. This is not acceptable for any platform we need with the office.
3. Support is not readily available. Today I opened a ticket. I was called fairly quickly, but I did not recognize the phone number so did not realize it was from Docusign. I was not able to directly call anyone back. I had to send an email as well as update my ticket. I was called back but because I did not have my customer ID number readily available, no one could help me. I requested a call back at 9pm my time and I was told I was scheduled. As of the writing of this email, I still have not received a call from support. There is no direct contact number for support.
4. Support in general has been rocky from the moment I signed up. Honestly, had it not been for XXXX I would have requested a cancellation right away.
All, I am spending an incredible amount of time trying to learn this program. Not only does it not do what I need it to do, it is taking twice as long for me to complete simple tasks that I was able to do in my other program. This is causing me a huge deal of stress and frustration. I cannot continue to work like this and neither can my office.
I have in good faith tried to make this program work and it just does not have the capabilities I need in an office program. I do not want this program any longer; it is not working for me or my office. Please escalate this as appropriate. Thank you.
+1- New Voice
I am being told by support that they are going to make me stick to this 3 year agreement and I’m barely over a month into this program. Someone needs to help me with this. I have filed a BBB complaint at this point.
- Community Moderator
Hello
I appreciate you for providing the requested information. I have sent you a private message. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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