Hello ​@MoniH,

Thank you for reaching out, and welcome to the Docusign Community! We are thrilled to have you here and look forward to sharing as much knowledge as we can.

I understand that you are attempting to download the PDF files separately but you do not see the option. I sincerely apologize for this inconvenience. Below are the steps outlined in the article that will guide you on how to download your documents as individual PDFs from both the email notifications (if the email received is a link and not a PDF) and your DocuSign account: Download and print a document that you received | eSignature

If the issue persists after following these steps, could you please respond to the following questions? This will help us better understand your situation and provide an accurate resolution:

1. When did this issue start?
2. Are those files uploaded separately within the envelope?
3. Is the option to download separately disabled? Could you provide a screenshot of the issue? (Please remember to hide any personally identifiable information in the screenshot, as this is a public forum. 

Let us know if you need further assistance.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Ok, thanks for the answer.

I noticed that if I upload the 2 files 1 by 1, then, after completion I can download and in the zip file I find the 

2 documents separated.

Hello ​@MoniH,

You are correct. When you select the option to download separately, each file will be downloaded as individual files according to how you uploaded those files in your envelope. Let me know if you need further assistance.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@MoniH,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue