Developer

I’m trying to use RequestJWTUserToken on the C# SDK, but it keeps failing at “RestClient.SendRequest(Request)”. The docuSignResponse object keeps coming back with a StatusCode of “InternalServerError”. My coworker is able to run a separate project just fine, so the error must be on my end. Does anyone know what might cause the response to error? I’ve checked and made sure the clientId = Integration Key, userId = User ID, and the string from privateKeyBytes matches my RSA Private Key. The scopes are “signature” and “impersonation”. The request being sent has the following HeaderParams:"[Content-Type, application/x-www-form-urlencoded]",Content-Type,application/x-www-form-urlencoded"[Cache-Control, no-store]",Cache-Control,no-store"[Pragma, no-cache]",Pragma,no-cache And the following PostParams:"[grant_type, urn:ietf:params:oauth:grant-type:jwt-bearer]",grant_type,urn:ietf:params:oauth:grant-type:jwt-bearer"[as

Dear Support,We are getting this error on a production account. This is happening after the consent was provided. The token is successfully retrieved using method RequestJWTUserToken. But GetUserInfo/CreateEnvelope return error.Error while requesting server, received a non successful HTTP code with response Body: {"error":"internal_server_error","reference_id":"c02eb179-6bba-474c-8a25-94d3772219cb"}Thanks,Tahir

We submitted our app for Go Live approval on November 19th, after successfully passing the automated review of 20 API calls. However, the status has been stuck at "Pending review - Review may take up to 48 hours" ever since.Our product is already live, and this delay is causing significant issues for us. We urgently need this approval to proceed.

Hello Everyone!We deployed Docusign embedded signing into our own system. We do know that our users can change their signature style, using templates, drawing, and images during the Signing process. We would like to develop a maintenance page in our system so that our users are able to change their signature before the Signing process. Afterward their signature style will be used in the Signing process on the other day Is it possible to do that? How can we do it? Looking forward to your guidance. Thank you

We use DocuSign as an internal tool for signing incident reports in each of our care homes.  One thing i am trying to report on is a list of outstanding signatures.  I can do this per envelope, but i am trying to do it for all envelopes under one category.  The closest i can get is the envelope report that shows me there are x outstanding on one envelope and that envelope was sent to xxx people, but the list of people it gives me is everyone that was sent the report not the outstanding ones. Ideally i just want a simple report that says Person A xx OutstandingPerson B xx Outstanding etc…..

Our company needs to integrate payments with Stripe into an agreement signing process. The business wishes to restrict payments to only ACH transfers. Is there a way to set this?The AllowedPaymentMethods property of the PaymentDetails, seems to be where this may be set, and it accepts a List<string> of allowed payment methods. I could not locate any documentation for the correct value to allow ACH transfers. Any idea of what that value may be, or if there is another way to restrict the payment type allowed?  

We have successfully passed automated review of 20 API calls and submitted app to go live. Go Live status is Pending approval. It was started on 12th of November so already 14 business days passed.  

We require embedded signing functionality within a customer portal mobile application. The signer will log in to the mobile app and complete the signing process through an embedded signing experience using an iframe. Is it feasible to implement IDV Liveness for signer identification within this iframe?

I am looking for an API by which i can get information of user who has given shared access right of another user.Example: User A has shared his/her access with user B. so from API how can I get this information that User B has this right to view/edit envelope of User A. Thanks.

"Good afternoon,I am encountering an issue when trying to create a template with a document using the PHP SDK. The system displays the following error. I would appreciate your assistance in resolving this issue." Note: Unable to open document because it is corrupt or unsupported.This is the response returned by the request. What can I do in this case?" 

I am currently developing an app in the sandbox DocuSign and want to go live to integrate it with my company’s CRM productIf I want to go live without paying any additional fees, I need to register as an ISV, right? And is there a fee to become a partner of DocuSign?I dont want to pay any, my customers will pay

The source file which I use in my code is clear, but the envelope sent to email is bad quality. Please help me

Hello, my client uses DocuSign DocGen in salesforce, but it is not available in portal.I created an API call, but it seems to use a regular template from eSignature, even though I have the docgen template already setup in developer org.Is there a way to use the API and apply the rules for document generation I setup int Salesforce?

I grant consent to an app that has gone live on Production. When I send an envelope using the access token of my account, will the app creator pay the fees, or will I?

Hello DocuSign Community,  My teammate and I are participating in the DocuSign  "Unlocked" Hackathon, and we’re working on a project to enhance the signing process by introducing interactive document features. Specifically, we are trying to add the ability to:1. Highlight specific sections or lines in a document to draw users’ attention to key details. 2. Display contextual bullet points or notes alongside the document to provide additional guidance or explanations. We’re exploring how to best integrate these features into the signing flow using embedded signing. At this point, we’d love some guidance on:- Whether embedded signing is the right approach for implementing such dynamic features.  - Any tips, tools, or APIs within DocuSign that could simplify this process.  If you’ve worked on enhancing the signing experience or have insights on building customizations like this, your advice would be greatly appreciated!

Wow, what an event! So many innovative technologies, so many things to show and demonstrate. Last week was simply a blast! First, I want to thank our developer community for your ongoing support and for pushing the boundaries of agreements. Your contributions have been instrumental in our evolution from an eSignature provider to a comprehensive end-to-end agreements platform designed to better support your innovations and empower you to build confidently with Docusign. So, let’s start from the beginning! We prepared an agenda full of great speakers for you. They included guest speaker, Patrick Chanezon, VP of Cloud Developer Advocacy at Microsoft as well as our top executives, including our CEO, Allan Thygesen; our CTO, Sagnik Nandy; our CPO, Dmitry Krakovsky; and our President of Growth, Robert Chatwani. They all came on stage to tell our attendees, both in pers

I can’t even log in or submit a request for help what a joke your company is

I need to get information of user who all have access to shared folder under template in DocuSign via API also i am not getting this information of shared folder under Folder view from CData.

I need help with the POST request body for creating a DocuSign envelope. I want to create an envelope using a template and prefill custom fields. Here's my current request body:{  "templateId": "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",  "templateRoles": [    {      "email": "email@gmail.com",      "name": "Recipient Name",      "roleName": "Signer 1"    }  ],  "status": "sent",  "customFields": {    "textCustomFields": [      {        "name": "name",        "value": "john"      }    ]  }}Is this the correct structure for the request body?

DocuSign is failing to load on the front end; I can see the spinner and "Powered by DocuSign," but the actual document is not appearing while using DocuSign JS with embedded.

​@Lindsay.Rothfeld Is there any DocuSign Expert know how DocuSign certificate sign the PDF Document? Our customer want know why the sum of last two ByteRange of the pdf file is not equal with pdf file size. what’s the data after it?I find the document:Digital Signatures in a PDFhttps://www.adobe.com/devnet-docs/acrobatetk/tools/DigSigDC/Acrobat_DigitalSignatures_in_PDF.pdfI only find one ByteRange but find 4 %%EOF. So what other 3%%EOF for? thanks. FreeLink/甫连信息

Using an an SDK to create an envelope. I need to have 2 checkboxes and want client to only be able to choose exactly 1 of those 2 checkboxes. Tried doing something with the group, but it still allows having both empty. function makeEnvelopeCDM(email: string, name: string, document: any) {const docusignAny = docusign as any;const env = new docusignAny.EnvelopeDefinition();env.emailSubject = 'Please sign this document set';let doc = new docusignAny.Document.constructFromObject({documentBase64: document,name: 'Installer Quotation',fileExtension: 'pdf',documentId: '1',});env.documents = [doc];let signer1 = docusignAny.Signer.constructFromObject({email: email,name: name,recipientId: '1',routingOrder: '1',});let si

Refused to connect to 'https://telemetry-d.docusign.net/api/v1/TelemetryWrapper' because it violates the following Content Security Policy directive: "connect-src 'self'Is preventing render and im using v2 of the api $recipient_view_request = new RecipientViewRequest([ 'assertion_id' => $assertion, 'authentication_method' => 'none', 'client_user_id' => $userId, // must match with clientUserId set on the signer 'return_url' => $_SERVER['HTTP_ORIGIN'] . '/coeus/?tab=success&signed=1', // Where to redirect after signing 'user_name' => $name, 'email' => $email,]);

Hello,I am a developer of a software package that integrates with docusign.  Our customers purchase the license and use our admin tool to update the integration information.  Our code then uses that authentication to make the calls. We have a certain customer who is asking us to allow them to configure an integration key per user.  Meaning they’d like us to enhance our user setup admin to give them a place to save the oauth information per user.I’ve read the documentation and understand that it’s recommended there be a single integration key per integration between docusign and the third party software (our suite).  Their reasoning to the best of my understanding is to allow different integrations for users in different regions or countries (I’m not certain the actual differentiation). We proposed enhancing our current admin (where they now enter a single integration key and authentication to docusign) to allow multiple entr

I am using the developer account to develop a POC for e-signing using Docusign SDK. Our App authorises users using phone number and hence at the E-sign process for a loggedIn user, we need to ensure the authenticity/Identity of the user is correct. I’ve configured the template to enable the identification of user via phone/sms but during the signing docusign app is not asking for any OTP. Please help.I’ve referred this link for the configuration.