Hello,

Thank you for reaching out. There are a couple of things that you can check in relation to this. First, I would suggest trying different browsers to see if the issue persists between them. Secondly, when you upload the document to Docusign, we flatten and convert the document to a PDF. Depending on the file type, this can cause blurriness when the conversion happens. You could try to convert the file to a PDF first if it isn’t already one to see if that helps.

If the problem persist, please feel free to open a support case and we’d be happy to take a look at this with you: https://support.docusign.com/s/?language=en_US

Best regards,

Jonathan | Docusign Developer Support

I have already opened a support case before and they said the same thing. I tried flattening the document in my code, it didn’t help. Issue does persist throughout different browsers. And I also checked the pdf document im uploading - it was clear.

here is the snippet of my code, if it helps

 

ff.http('docusignFunc', async (req: ff.Request, res: ff.Response) => {
  try {
    console.log('Req Body', req.body);
    const uuid = req.body.uuid;
    const submission = await getSubmission(uuid);
    const dbData: SheetSubmission = submissioni0];
    console.log(dbData);
    let sheetId;
    console.log('dbData', dbData);
    let temporarySheetId;
    const submissionType = dbData.submissionType;
    if (submissionType === 'Customer') {
      sheetId = dbData.copiedSheetId;
      replaceFormulasWithValues(sheetId, 758694374);
      temporarySheetId = await copyQuotationToTemporarySheet(sheetId, 758694374);
    } else if (submissionType === 'Installer') {
      sheetId = dbData.copiedSheetId;
      replaceFormulasWithValues(sheetId, 1591261569);
      temporarySheetId = await copyQuotationToTemporarySheet(sheetId, 1591261569);
    } else {
      res.status(400).send(`Unknown submissionType: ${submissionType}`);
      return;
    }

    console.log('Temporary sheet ID', temporarySheetId);

    let pdfBase64 = await exportTemporarySheetAsPdf(temporarySheetId);
    pdfBase64 = await removeFirstPage(pdfBase64);

    console.log('PDF After page 1 is gone', pdfBase64);

    const privateKeyBuffer = Buffer.from(privateKey, 'utf-8');
    dsApiClient.setBasePath(baseUri);
    const results = await dsApiClient.requestJWTUserToken(
      integrationKey,
      userId,
       'signature'],
      privateKeyBuffer,
      3600,
    );

    const accessToken = results.body.access_token;
    const fileName = `Quotation_${uuid}.pdf`;
    const uploadedFileId = await uploadPdfToDrive(fileName, pdfBase64, parentFolderId);

    console.log('Uploaded file to Google Drive, File ID:', uploadedFileId);

    let envelopesApi = getEnvelopesApi(accessToken);

    console.log('PDF before making enveloper', pdfBase64);

    let envelope;

    if (submissionType === 'Customer') {
      envelope = makeEnvelope(
        dbData.applicant_email,
        dbData.applicant_name,
        pdfBase64,
        submissionType,
      );
    } else {
      envelope = makeEnvelope(dbData.installer_email, 'Mr Installer', pdfBase64, submissionType);
    }

    console.log('Envelope', envelope);

    let createRes = await envelopesApi.createEnvelope(accountId, { envelopeDefinition: envelope });

    console.log('Envelope', createRes);

    res.status(200).json({
      message: 'PDF created and envelope sent via DocuSign',
    });
  } catch (err) {
    console.error('Error:', (err as Error).message);
  }
});

please someone