"Good afternoon,
I am encountering an issue when trying to create a template with a document using the PHP SDK. The system displays the following error. I would appreciate your assistance in resolving this issue."
Note: Unable to open document because it is corrupt or unsupported.
This is the response returned by the request. What can I do in this case?"
Hello
It appears that your file may be corrupted, likely due to metadata issues that occurred during the original document generation, scanning, or a conversion process, resulting in an invalid PDF that doesn't conform to PDF structure standards. To address this, you can try saving the file as a new PDF by selecting File > Print, then choosing Adobe PDF or Foxit PDF as the printer and selecting Shrink to Printable Area before clicking OK. You can also optimize the PDF using Adobe Acrobat Professional to clean up any inconsistencies, or use the DocuSign Print Driver to upload the file. For further assistance, please refer to DocuSign’s support resources, including Common Issues and Solutions for Uploading Documents and the Uploading Documents Quick Troubleshooting Guide.
Best regards,
Sai Hari Priya Dandamudi | Senior Developer Support Engineer
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