Core Capabilities

When my doc is received via DocuSign, the viewer sees double or blurry numbers in my column that has currency. I do need see this issue on the template, or the preview or when I open the docusign as a receiver on my cell phone.

Hello! I am working for a client who has contracts with many different services, each with a price set separately for each client. For example, one client can have service A for $100, while another client can have service A for $500. My idea was to create pre-fill fields that would prevent sending a contract without filled prices for each service. After sending, the client would tick check boxes for the services they want, and a final price would be calculated based on the selected services. However, I realized that pre-fill fields (which I want to use to set prices for services before sending) do not work with formulas. Is there any way to get around this issue? Has anyone had the same problem? Many thanks! 

While using web forms the user gets a summary of his data. In our case is the header and the button text of the summary in german.How can I change the texts on the summary page to English?

Hi, Did you guys have any issue regarding refund?I downgraded my plan and no refund afterward from DOCUSIGN. They kept sending me an email to close my case, but they still DO NOT SEND ME A REFUND as I requested.  Occasionally I used to use a month plan, on the May 1st, I paid for one month. But I realized I paid for a year plan. So right away I downgraded it but the payment was sent. And DOCUSIGN haven’t refunded me.  Any help?They called me from Boston, and told me I would receive a refund within 7 days.But no refund and close my case.So many emails to communicate them.No refund so far.   

I have a recipient that completed and signed and envelope, but they checked the wrong box.  Can I send it back to them to modify or what is the best way to send it back to them to fix? Thanks,Brenda

According to DS Support articles and posts found on the Community, I should be able to set a specific navigation order for the fields in my template so that the signer completes them in a logical order.  The sources say that i should find a section call Field Order on the right side of the screen along with the Formatting, Validation, etc sections.  However, that section is not there.  I have attached a screenshot of the options available to me in that area - Field Order is not there. Our account is an Enterprise account, so it is my understanding that we should have everything available.  Please explain why this isn’t there and what needs to happen to add it.

Hi! I just published a new YouTube video on how to use and create Docusign Elastic Templates. You will learn how to use Docusign Elastic Signing templates to capture user consent directly within your mobile application without needing to send separate documents for signature. This tutorial will guide you through creating, customizing, and integrating these templates to streamline workflows, especially for high-ticket consumer services. You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

Hello,  When I adding a checkbox to the document it is added as ‘checkbox group’ how can I disable it?How can I add an individual checkbox? 

I currently have a Powerform in use. It has a initial person that fills out the form with their information. The form then goes through the signing order for review and signatures. I am trying to figure out how the initial person that fills out the form can receive email updates of the form. Must people that fill the form out are guest users and do not have a account. 

I have corrected a bulk send multiple times to extend the expiration date but it keeps reverting back to the original expiration date. has anyone experienced this? How can I correct it?

I’m trying to set up a envelope that requires a wet signature from one of the signers. I have done a test send and the recipient does not have the option to Print and Sign. Is there any settings that we need to activate? or any way to require a wet signature on a document via DocuSign?

Unable to generate the following files: Driver Sheet Word Could not generate document "Driver Sheet Word": [103] Access Denied Reference ID: 20fb0667-2e82-435c-bd8f-f7d5fbefaf4e I entered a record from SF to preview my document and received the above

Hello fellow members,If I email someone a document signed by docusign and they were not part of the envelope, should the certificate of completion be sent together with the signed document or not ? Does sending it pose a security risk in any way shape or form, given that some personal information is written in it, such as name, email, position etc ?  Thank you

Hi Does anyone know or have a template for the signing of building contracts ?

Hi together, We are trying to send an envelope to docusign via the ELO integration. We receive an error message, when the action “Send envelope” is triggered. “Signers that are required to meet 21 CFR part 11 compliance must have at least one required, non-conditional Signature or Initials tab.”In this post it seems as we would need a template with a signature tab:  Sadly we are not too familiar with creating templates. Does someone have a sample template that we could use for a test case? Thanks a lot in advance,Thilo Gaugler

Hello,how can I add a new signature in my company profile? Basically, I need to have one signature in case I need to sign a personal document and a new one that has the company signature, like a stampIf I try to add a second signature the system asked me if I want substitute it with the one already presents. How can I add a new one without substitute and having double choise?thank youBR

Bonjour,je rencontre un problème dans un modèle : sur un champ texte, j’ai coché que les destinataires peuvent collaborer/ aucun problème. En revanche pour autre champ texte, j’a coché également que les destinataires peuvent collaborer et j’ai un message d’erreur lors de la constitution de l’enveloppe. La seule différence entre le 1er et le 2ème champ est que le second est une valeur d’une formule de calcul.Est-il possible de contourner ce problème ?MerciBien cordialement, 

Hello! I am trying to send a bulk invite template to 5,000 people. Once the document is signed, I would like to export the signed documents to a .csv file report. Is it possible to filter out the people who have signed the document, so that the report only includes documents with the “complete” status? I do not want to include people who have not yet signed in the report. Thank you!

How I can solve the following problems?1- When the powerform has been completed, if the FO accesses the link again he receives no warning that the powerform process has been already completed. Do you know if exists a way to have a block in case of accidentally re-accesses the same email?2- It seems that the hyperlink can also be used by e-mail addresses other than those who received the powerform. Is it possible to set some sort of block for each powerform sent, so that it cannot be forwarded by the recipient to be used by another e-mail address?3- What the function is for quantity-based usage setting in the advanced options?thank you for your supportBR

Hello,In DocuSign, I have unchecked the "Notify me when an envelope is completed" box in the email preferences for signers. However, the recipient still receives an email after signing that says: "All parties have completed «document’s subject»". How can I stop this email from being sent?Thank you in advance for your assistance.Best regards, 

supported file format to upload logos seems to be XML only, how do I upload Jpg or Png format. secondly is there way to enlarge the logo? 

Hi all,We are sending our new hires information and forms to complete and sign.  Then the entire packet comes back to the recruiter who also has to sign in a few places.  Is there a way to only get back the pages that the new hire completed and eliminate all the informational pages that come back?  We send a very long policy document as well as other information.  When we get this back we need to send the completed data pages only on to others to create an employee ID.Thank you for your help! 

Hi guys,First of all, sorry if this is not posted in the correct category.Is there a way to send multiple documents to different recipients ?Such as → Document-1 sent to recipient-1              → Document-2 sent to recipient-2 Perhaps a CSV file with the different data between Document-1 and Document-2 could work ?With everything in a unique bulk or something like that.Thank you for you help !  Anthony

I have two documents in my envelope, and I want to make it so that each document is it’s own section. The signer should know that these are two different documents. So the ideal workflow I am describing is that the signer gets the email, opens the doc, and they can go through and sign part 1. Once done, they click next, sign part 2, and then they can submit. Is this possible?

I am unable to do the final editing after creating an envelope.  There is no drop-down on the left to add signature fields, info, etc. When I click on Active (Send Now) the icon appears for the option to fill in the form or send blank.  When clicking to fill out the form, the form icon disappears & nothing happens.This is on my laptop Windows 10