Skip to main content
arrow-left Back to Docusign.com
C
Docusign Employee
Community UserDocusign Employee
Legacy User
April 3, 2023
Solved

If I remove a user, do any envelopes, documents or folders originating from this user get deleted from our account?

  • April 3, 2023
  • 2 replies
  • 1018 views
If I remove a user, do any envelopes, documents or folders originating from this user get deleted from our account?
    Best answer by Community Expert

    Hello,

    Thank you for reaching out here in the DocuSign Community.

    No, they are not deleted, if a user is closed, the admin can still access all of their envelopes (actually their Manage tab to be more precise) using Shared Envelopes.

    This can be enabled by going to:

    1. Settings
    2. Users
    3. In the filter's dropdown, select "Closed"
    4. Select the actions drop-down next to the needed closed user
    5. Select "Share user's envelopes"
    6. Add users
    7. And add yourself and/or any other active user

    Let us know if you need further assistance with this.

    Best regards,

    Nathaly | DocuSign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue!

    2 replies

    C
    Docusign Employee
    Community ExpertDocusign EmployeeAnswer
    Docusign Employee
    April 3, 2023

    Hello,

    Thank you for reaching out here in the DocuSign Community.

    No, they are not deleted, if a user is closed, the admin can still access all of their envelopes (actually their Manage tab to be more precise) using Shared Envelopes.

    This can be enabled by going to:

    1. Settings
    2. Users
    3. In the filter's dropdown, select "Closed"
    4. Select the actions drop-down next to the needed closed user
    5. Select "Share user's envelopes"
    6. Add users
    7. And add yourself and/or any other active user

    Let us know if you need further assistance with this.

    Best regards,

    Nathaly | DocuSign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue!

    I
    Newcomer
    it teamNewcomer
    Newcomer
    September 10, 2024

    Hello Docusign Community,

    I wanted to ask if this is still valid, as an admin user, I have tried applying these instructions in both Chrome and Edge, however the final step of assign seems to appear with an X. I have even reinstated the closed users account and its still showing the same thing. 

    I would very much appreciate your help 

    Thank you

    Code of ConductAccessibility statement

    Docusign Community

    Code of Conduct