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If I remove a user, do any envelopes, documents or folders originating from this user get deleted from our account?

Hello,

Thank you for reaching out here in the DocuSign Community.

No, they are not deleted, if a user is closed, the admin can still access all of their envelopes (actually their Manage tab to be more precise) using Shared Envelopes.

This can be enabled by going to:

  1. Settings
  2. Users
  3. In the filter's dropdown, select "Closed"
  4. Select the actions drop-down next to the needed closed user
  5. Select "Share user's envelopes"
  6. Add users
  7. And add yourself and/or any other active user

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello Docusign Community,

I wanted to ask if this is still valid, as an admin user, I have tried applying these instructions in both Chrome and Edge, however the final step of assign seems to appear with an X. I have even reinstated the closed users account and its still showing the same thing. 

I would very much appreciate your help 

Thank you

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