Hello,

Thank you for reaching out here in the DocuSign Community.

No, they are not deleted, if a user is closed, the admin can still access all of their envelopes (actually their Manage tab to be more precise) using Shared Envelopes.

This can be enabled by going to:

1. Settings
2. Users
3. In the filter's dropdown, select "Closed"
4. Select the actions drop-down next to the needed closed user
5. Select "Share user's envelopes"
6. Add users
7. And add yourself and/or any other active user

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello Docusign Community,

I wanted to ask if this is still valid, as an admin user, I have tried applying these instructions in both Chrome and Edge, however the final step of assign seems to appear with an X. I have even reinstated the closed users account and its still showing the same thing. 

I would very much appreciate your help 

Thank you