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Is anyone else having issues with pdfs on their shared access accounts? Users are experiencing errors adding pdfs to a shared access account. (This is not for shared envelopes, but shared access accounts.) Their accounts previously defaulted to their individual accounts, but now default to the shared access account instead. This is a recent problem (2-3 weeks maybe).

Hello @Julia 5500,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community, we are committed to providing you with the best service possible.

I apologize for any inconvenience this might cause you. To clarify, your users have two accounts and they are being logged into the shared one? Are both accounts linked to the same email address? Can you provide the error that they are receiving?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Julia 5500,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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