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Question

Wont let us sign

  • August 23, 2024
  • 7 replies
  • 86 views

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When myself or my other signer on the account prepare a contract we sign first.  It will not let either one of us sign.  I hit the [SIGN] button and the working circle just goes and goes and we are never able to sign or pull up that document.  This just started happening 08-22-24.  I use this same contract several time a day and this customer is one of our larger customers that has received several contracts a month with no problems.

 

7 replies

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  • Newcomer
  • August 23, 2024

I’m having the same issue.


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  • New Voice
  • August 23, 2024

I am also having the same issue (single signer here.


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  • Newcomer
  • August 23, 2024

Same here… I checked DownDetector and it shows that the SF Bay Area has a high level of issues… Hope they fix it soon…!!


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  • New Voice
  • August 23, 2024

I m in SW Pa so that should not effect me. I have tried multiple times in the last 2 days.


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  • Newcomer
  • August 23, 2024

So I just went onto the DocuSign support page and filed a case.  30 seconds later, the link worked and I was able to sign the doc.  I’ve been trying for five hours to get this to work.  Maybe you all could file a case and it will be looked at asap.?


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  • New Voice
  • August 23, 2024

JGW, thanks for the tip. I didnt file a case I just tried to sign again and it worked.


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  • Community Moderator
  • September 6, 2024

Hello @gregm15601 and @Beau1963  ,

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Best regards,

Nathaly | Docusign Community Moderator
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