Need initial help

Hello Gary,

Thanks for reaching out, and welcome to the Docusign Community! 

With a single-seat plan, the seat is tied to the account itself and cannot be directly reassigned to another user.

As a workaround, you can update the existing account’s login credentials with the new user’s details. Once the profile information (such as name, email, and password) is updated, you can share the login with the person, and they will be able to use the account under the same seat. The new user will also inherit the account history (documents, templates, etc.), since you’re not creating a separate user.

This approach avoids the need for an additional seat or incurring extra charges.

I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

Hello ​@pomfritz,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Best Regards,

Jenny | Docusign Community Moderator

im good now.  Thanks for the help