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Need initial help

Forum|Forum|4 months ago
April 7, 2026
3 replies
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I have one standard plan. I need toi assign this seat to another person. I cannot find ohow to do this without buying a second seat.

I try to a chat but I get no window that pops up.

I can sign in but Is my accoutn not yet “activated”?

Do I have to buy a support plan separately jsut to get basic login help?

I can’t call or email on the support page yet I can login.

Thanks for any assistance.

Gary

Best answer by Jenny.Martin

Hello Gary,

Thanks for reaching out, and welcome to the Docusign Community!

With a single-seat plan, the seat is tied to the account itself and cannot be directly reassigned to another user.

As a workaround, you can update the existing account’s login credentials with the new user’s details. Once the profile information (such as name, email, and password) is updated, you can share the login with the person, and they will be able to use the account under the same seat. The new user will also inherit the account history (documents, templates, etc.), since you’re not creating a separate user.

This approach avoids the need for an additional seat or incurring extra charges.

I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

J

Jenny.Martin

Answer

Community Moderator

Hello Gary,

Thanks for reaching out, and welcome to the Docusign Community!

With a single-seat plan, the seat is tied to the account itself and cannot be directly reassigned to another user.

As a workaround, you can update the existing account’s login credentials with the new user’s details. Once the profile information (such as name, email, and password) is updated, you can share the login with the person, and they will be able to use the account under the same seat. The new user will also inherit the account history (documents, templates, etc.), since you’re not creating a separate user.

This approach avoids the need for an additional seat or incurring extra charges.

I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

J

Jenny.Martin

Community Moderator

Hello @pomfritz,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility.

Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Best Regards,

Jenny | Docusign Community Moderator

P

pomfritz

Author

New Voice

im good now. Thanks for the help

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.