In person signer

Hello ​@Suzanne96,

Thanks for reaching out, and welcome to the Docusign Community!

The Certificate of Completion (CoC) provides an electronic audit trail, including timestamps, IP addresses, and authentication steps. It does not provide proof of whether a signer was physically present at a device.

In the In‑Person Signing process, the sender (or host) starts the signing session and then hands over a device they own ( tablet, laptop, or phone) to the signer. The signer completes the signing directly on that device while the sender is present.

Because of this setup, the CoC cannot confirm physical presence. The only reliable way to determine if the signer was actually present is through the sender, who managed the session and passed the device to the signer.

I hope this helps clarify things! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

Shouldn’t the IP address listed on the coc prove where the document was accessed? This particular ip address is coming back to a mail server within the facility but the host states that it was a pin pad signature. This is a very complex situation that involves a substantial amount of money. Lawyers are involved. Who can we speak to that can verify the coc information for a court appearance?

Hello ​@Suzanne96,

For legal or court purposes, the sender (host) is the only party who can attest to the signer’s physical presence during an in‑person session. While the Certificate of Completion (CoC) can be presented as evidence of the signing event, it does not independently verify physical presence. The IP address on the Certificate of Completion provides a general idea of the connection source, though it might not pinpoint the exact physical location of the user. 👉 Certificate of Completion

Let me know if you have any questions.

Best Regards,

Jenny | Docusign Community Moderator

What happens when the host is the one that’s being fraudulent? As a stated before, the signer is now deceased so the Docusign records are the only thing we have to speak for him. Shouldn’t there be a host name (the actual person’s name that handled the transaction, not just the organization) listed on the coc? Also, does the Docusign show whether or not the envelope was sent to an email for approval vs being signed through the host’s computer? We need someone from Docusign that can verify the information on the coc.