Platform Services

When trying to send a document I receive an error message that reads: Missing option text. Enter text or delete option from drop down. I can't find the error anywhere!?!

I would like to cancel the signing order for a document that I have already sent. Is it possible ?

My email is currently connected to two different accounts. We have cancelled the subscription for one account but are not yet able to close the account permanently. I am not using that account anymore but when I login, I have to "Switch Account" each time in order to use the new account. How do I change the settings that my new account is the default account when I login?

DocuSign formula question. I want to create a formula field that is a simple formula for Today + 45 days AddDays(d1,n1) AddDays (Today, 45) I basically need contract sent date +45 days

do you know how to create a link in docusign so that we can send out the same agreement template?

I wanted to fill out some of the items (name, title, address) so my boss will just sign, but when I click on text box (unsure if this is best approach), the borders are highlighted although I clicked it to "read only", Is there a way to remove the borders

How do you add a date to DocuSign

It also says below that: Edit your template and bulk send list to remove the characters and retry. (I've tried to do this and I can't find anything wrong with this.) Any help is appreciated!

Hello, I would like to add the company's VAT number to the invoice that was already invoiced but didn't have this information. How can I do it? Thanks!

Can you see if someone has "opened up" the Docusign email.

We just started using conditional routing and I have to say, it's a game-changer. I am loving the increased simplicity for our signers, and the streamlining that's happened as a result....BUTIs there a way to create signing groups or to save the rules for reuse on different forms? I create multiple forms, and some of them have to go through the same approval groups. Example, we have a group of five users that are approvers for a lot of things. Each time I make a new form, I have to build the rules from scratch to call upon this same group of five users. Is there a way to do this already that I just don't know about?

Not sure what to do now..

I entered the wrong address and need to change on a specific recipient.

What does it mean when I receive an email saying my envelope has expired?

How do I get two individuals to sign the sign the same document? Need two sets of initials and two signatures.

The envelope is not accessible at this time. The envelope may have been recalled by the sender or require additional processing. Additionally, the recipient may have failed authentication. This what it show when he resend

Is it possible to enter multiple recipients and the document is completed as soon as only one of them has signed?

Hi Can you tell me how i Cancel my subscription i no longer wish to use the Docuisign . Kind regards 

Document has been sent out for signature but the customer hasn't signed yet and I need to make a change. There's no clear way to do this when I try to access the document.

want to reset my password but have forgotten the answer to the security question. What help is available to help me access my account?

I was told by Docusign support that my signing was invalid but an Arizona attorney is telling me otherwise

How do I add two emails to one profile? I want my docusign profile for my personal email to also handle the signatures for my work? How do I do this? I have my old work there now but I am at a new company

Scotia Bank is asking for the verification to show on the signed document and I have no idea how to ensure that is does or even what she is talking about. Can you please let me know how to get it to show it is a verified signature?

I would like to convert an existing spreadsheet where each row requires an initial. I have no preference for order of signoff (if it matters). Each signer may have several rows to initial. Then I, as the owner of the spreadsheet, will signoff on the entire sheet after everyone has initialed. This is a weekly process, so a template creation may be in order. Thanks.

Can we set up a group account so multiple users can use the same account?