No "add User" button on screen. I am the admin on the account

Forum|Forum|2 years ago
February 16, 2024
2 replies
341 views

When I go to add user there is no option to add a user, and there is no button to add a user. the only button I see is one to add another seat.

Best answer by Michael.Rave

@PMCC-2024

It sounds like you are on a seat based DocuSign plan and that you have already assigned all available seats? In that case you would need to close a different user, who does not need DocuSign anymore to add a new user or add another seat to increase the maximum number of seats available in your DocuSign eSignature account.

Michael.Rave

Answer

Docusign Employee

@PMCC-2024

It sounds like you are on a seat based DocuSign plan and that you have already assigned all available seats? In that case you would need to close a different user, who does not need DocuSign anymore to add a new user or add another seat to increase the maximum number of seats available in your DocuSign eSignature account.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

N

nathaly.monge

Docusign Employee

Hello @PMCC-2024 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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