Hi! How many seats come with the Business Pro plan?

Hi, thanks. I am understanding that for each user added there is a charge of $40 per month or $480 per year. Is that correct? If so, when I added a second user, why was I not charged?

Actually I'm seeing now that my account does come with two seats. When we go to add additional seats/users, will we be charged $480 per year to open up another two seats?

Hello, 

Thank you for reaching back.

The $480 would be per user per year for every added user. Regarding the 'why' you are not being charged for the second user that is showing in your account. please open a Customer Support case by clicking the link below, and we’ll address your request as soon as possible. https://support.docusign.com/en/contactSupport  

1. Select Open a Support Case at the top of the page.
2. Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
3. Log in using your Product credentials (email and password) and select Continue:
   1. The DocuSign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
   2. Have issues logging in? Try these troubleshooting steps.
4. Select a Case Subject. Note: If you have multiple DocuSign accounts, a pop-up will appear. Select an account to continue.
5. Select any of the resources under ‘Need Answers Fast?’ that address your issue.
6. If that doesn't answer your question, select the Add Case Details button.          
7. Complete the case form.

Let us know if you need further assistance with this.

Best regards, 

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!