Added Admin user to Sandbox Domain and they cannot log in.
Okay, here’s what occurred…..We are trying to set up SSO in our Sandbox (or Demo) client. Going thru DS Support site’s steps, it shows we needed an Org, (I completed that), then a Domain, (I just did that).
When I did that, a red exclamation point in a triangle came up stating I should add another Admin and not just myself. I thought I had admins. I did, but 7 before, I added our Domain. So then it just showed me, (when I look under the Admin, then Domain), and not just eSig and Settings, then Users, then Admins.
I added the person I wanted as another Admin and it sent an email invite.
But now, what is happening, is that they cannot remember their password, and they can’t reset the password because they don’t know the security question.
I don’t know what to do, I’ve looked all around, and the only tabs, (under the Domain Admins) are Profile, Memberships and Org, and none are helpful with password or anything. Nor is the “Actions” button.
Any help would be greatly appreciated.
Thank you.