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After I enter my username and password I’m presented with the following - the same user twice. I don’t know why I have two users and I can’t distinguish between them. How can I merge them or delete them or, at least make them distinguishable. 

Scenario: We have mail-merged letter agreements (with their name and unique details) for our new hires to sign. Before they sign it, we need our director to sign each agreement via DocuSign.Question: Is there a way to send all the mail-merged agreements to the director for signature in one go, before DocuSign sends the letter agreement and another document to the new hires, who then receive their unique DocuSign envelope to sign?

Hello, Is there a way for me to restrict the signature type for users? We don’t want everyone to be able to select the qualified signature on behalf of someone else.Thank you, 

In the past periods I received my contract from Deliveroo and I just had to accept the conditions and terms of the contract and sign it, but while I was filling out the contract I had a problem with a box where I had to accept the working conditions, the real problem is that it does not let me press on the box it may be a bag and malfunctioning system I tried to contact Deliveroo for this problem but I could not fix it, now instead when I enter to see the mik contract it tells me that it no longer exists and they ask me to contact you to have my employment contract, I kindly ask you to help me I have a 9-month-old girl and a dependent wife, I have not been working for more than a year, now I have opened the VAT number to be able to work alone with the Deliveroo team I still kindly ask you to be able to be able to start working my life is in great difficulty thank you salutier badhboun

I’m trying to develop a custom integration between DocuSign CLM and one of our internal applications. I have DocuSign communicating with a few API calls through a set of load-balanced servers past our firewall. During this interaction, I must keep track of which of our servers I began the communication with. This is done with cookies given back to me through the initial authorization call: one from the server and one from the firewall. Both are returned as Set-Cookie response headers. In my DocuSign CLM workflow, I use the HTTPS Client Step to make my API calls and I have the response headers being put into a variable. The issue I’m running into is that DocuSign seems to save one of the Set-Cookie headers but not the other one. It just seems to save whichever it sees first.Is there a way I can save both of these Set-Cookie response headers when I make an API call using the HTTPS Client Step? Thanks!

Once signing the is complete the embedded event returned back in the callback url is coming as "viewing_complete" instead of "signing_complete"

Hi, does anyone know why I am receiving this error message when I try and upload a file:Error uploading TEST.pdf: DOCUMENTS_EDITOR:UNSUPPORTED_PDF_CONTENT

Hi,Is there a way to do a mass delete of of users’ alternate emails? We recently updated new email for all our users. The old email addresses are now under alternate email for each user.When resetting password, users now receives two separate passcode. One to the primary email, and one to the alternatve email. We have to manually delete this for each user? Thank you.

For an internal audit, I need information on who created specific users and when they were created.I have found the creation date, but I am struggling with the "who." According to information from DocuSign, I should be able to find out who created a user in the Audit Log. Unfortunately, that is not the case. I only find an entry when something has been changed on an existing user.Therefore, my question: Where and how can I find out who created a user?

Everytime I log in, Docusign shows me ‘help menus’. I got this, I don’t need to see it everytime.Its a busy one person office. That slows me down. Can we turn it off? Don’t need reminders EVERY time. See attached photoThanks,Clutter-bug

Users are unable to access the mailbox after it has been shared, even though access has been granted -Manage Access in DocuSign.

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I have problem to get verification code via SMS I did update my phoneI checked my phone number and it's correct I checked with my phone connection provider they said my number didn't block any messages and messages not send from the sender (Docusign)My phone number code Thailand +66please solve this problem, thank you

Good afternoon,  I an unpaid user of Docusign, and have found it so difficult to use, and the lack of customer support has been so bad that I want to delete my profile, my documents, and remove myself completely from the site, because I simply don’t trust it.Can somebody advise me how to do this?  It seems that without paying I am not able to contact the company at all - the chat box seems to be available to me, but when I click on it, nothing happens.  It is very frustrating, and I really don’t want anything more to do with this company!

It is quite important to allow closing vulnerabilities, could one please review and accept this pull request https://github.com/docusign/docusign-esign-php-client/pull/253 to allow make our system safer and also make your system safer since it’s related to the communication between the two.

Hi DocuSign team,I'm stuck in a loop trying to enable SMS and WhatsApp delivery on my developer sandbox account. I've been advised to open a support case, but support.docusign.com won't authenticate me. What I need:  Enable SMS and WhatsApp delivery on account 7ba44489-edcb-4415-9dd9-3632e018480c.What I've tried:  1. Viewed a post on this community with the same request. The reply     redirected me to open a support case.  2. https://support.docusign.com → Log in     - Tried "eSignature and IAM Applications" category → password       rejected every attempt (same credentials that work on       apps-d.docusign.com and developers.docusign.com).     - Tried "Docusign Partner" category → same rejection.  3. Attempted to sign in at developers.docusign.com and navigate     to a support form from there — no developer-specific case     portal is exposed afte

Hello Team,I need to integrate DocuSign's signature and editable text functionality into a React Native application. I haven't found any tutorials, guides, or SDKs to help implement this. Could you please provide guidance on how to achieve this functionality in our application?

I have a template that has a single signer that is a signing group. I need to create an envelope from this template using API calls.  The API requires an email and ends up creating a new signer in addition to the signing group that’s in the template. Is there a way to create the envelope so it only has the signing group as the single recipient?

There are two recipients who have communicated that they will not be signing the documents. I discussed this with my stakeholders, who told me that it would be OK to not have them sign the documents, and that I just need to place a textbox there with ‘Not Applicable’. To clarify, their names will be present in the document, but will not have their signatures. I attached a file where already one person is shown with ‘Not Applicable’. This was already the case before uploading the document to docusign. I would like to add the text 'Not applicable’ to the 2 empty ones as well. I tried to correct the file by removing the signature and date boxes and replacing them with text boxes, but then it would resend the file. For some reason, I also can't alter them by downloading and editing the PDF for some reason.Is there a more elegant solution for this perhaps?Robin

 send 3 documents in a DS envelope - Offer Letter (signatures) Non Disclosure Agreement (Signatures) Benefits Overview no signatures or field completion required.Candidates are saying they cannot see the last document which is a one page benefit summary.  I have no idea why, unless it is because that doc requires no signatures it is just informational?  Has anyone else had this?

Looking to find out if anybody is using a regex patter for the numbers in a text box as a validation to only allow user enter max of 10 numbers but is still able to enter less than 10, without being forced to add zeros in front of it if the number is less than 10 digits. And is still able to complete the envelope. Thank you,  

Hi one of my witness not yet signed. When i have sent envelop he is not receiving mails from Docusign and he asked me to change email id. However in my envelop i am not able to update his email id. I am a free user and not using any paid subscription.  Is it because of free user limitation? 

Hi everyone,Is there any possibility to export dashboards to another environment in DocuSign?I know that reports can be exported, but I would like to understand if the same is possible for dashboards as well.Thanks in advance!

I created a Maestro flow earlier this year (January) to extract/export information to a Google Sheet and save the final signed document to Google Drive when a specific template is used. It is currently working as set up. I would now like to change to which folder on Google Drive the signed document is uploaded. However, I am no longer able to edit any of the Google Drive steps.Issues / troubleshooting attempts:The “Apply” button remains greyed out even when I make changes to the step. The Google Drive app remains approved by an admin, and installed and authorized on my account. The connection is active with all permissions intact. I’ve tried re-adding the connection and re-creating entire step, but the GDrive-related Maestro steps no longer appear as options on the ‘Add a new step’ panel. No apps appear under ‘Connected Apps’. When I click ‘Browse Apps’ and go to the App Center, GDrive appears as an approved and installed app with active connections.

Hi, we operate a bank and need to utalise the in person signing facility. Current process is as follows. Lender will generate documents eg application form or loan contract, print and have the customer sign in person.  We are looking to move to a model where we have a Kiosk Ipad fixed to the desk. The lender produces the documents required, is able to load into DocuSign and send directly to the iPad for the customer to signWhat we don't want the customer to have to do here is to log into their email accounts to fetch the link then sign. We would like there to be a way for us to directly send the documents to that specific iPad, say IPAD-25 or the iPad in a specific branch. We would also be open (but not preferred) to the idea of our staff logging into their DocuSign account to fetch the documents and present to the customer to sign.