Teams Approval portal gives apps.docusign.com refused to connect error when opening document.

Question

I am currently attempting to sign documents within the Teams portal via Approvals and when I open the document to sign, the document refuses to load and throws the error apps.docusign.com refused to connect. I have seen that another user had a similar problem with ticket number SIGUX-8631. It also gives a similar in the front end logs “Framing 'https://apps.docusign.com/' violates the following Content Security Policy directive: "frame-ancestors 'self' https://approvals.teams.microsoft.com". The request has been blocked.”

Noralynn.Niduaza · Answer

Hi ​@krudolph,Thank you for reaching out to Docusign Community and bringing this to our attention. We understand the issue you’re experiencing when opening documents through the Teams Approvals portal. We apologize for any inconvenience this may have caused, and I’m glad to help.Please note that Microsoft Teams Approvals is not a supported integration on our end, so we’re unable to provide troubleshooting specific to the Teams Approvals portal. We recommend reaching out to your designated IT or Microsoft Teams support to explore the available troubleshooting steps and further investigate the issue.Regarding SUGIX-8631, the related ticket has been closed because the issue has already been fixed. If there’s anything else you need or if there’s any way we can further assist, please don’t hesitate to let us know. We’d be more than happy to help.Thank you for your patience and understanding in this matter.Best regards,Noralynn | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

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