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PALLAVI RANANewcomer
Newcomer
Sep 11, 2026 5:10 PM UTC
Question

not able to receive the offer letter sent by docusign

I am not able to receive the offer letter sent by docusign. When it was first sent, due to email id typo it did not get delivered to me. Now even after correcting the mail ,i am not able to receive, what can be the reason.?

2 replies

Community Moderator
Ma.CubioCommunity Moderator
Community Moderator
Sep 11, 2026 6:29 PM UTC

Hello ​@PALLAVI RANA 
Thank you for reaching out, and welcome to the Docusign Community! I’m sorry you’re still not receiving your offer letter, even after your email address was corrected and the envelope was resent. Could you share the envelope ID with me via private message so I can check?

Sincerely,

Ma. Cassandra | Docusign Community Moderator
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Community Moderator
Ma.CubioCommunity Moderator
Community Moderator
Sep 18, 2026 9:47 PM UTC

Hello ​@PALLAVI RANA 
How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

 

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

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