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Anyone using workflows to save to a SharePoint library?

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I built a workflow to save a completed document to a specific SharePoint library. It does not work. Support tells me that a “small number” of customers are impacted and this feature does not work for them. What I see using MS Graph is that Docusign’s connection method to the designated SharePoint library fails (with credentials that should work). I have a stalled ticket open about this. This save-to-SharePoint was a major selling point for us, and now it does not even work. What’s the point of this option if it does not work?

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Noralynn.Niduaza

Community Moderator

Hi @TomCSB,

Thank you for sharing your experience, and I’m sorry for the frustration this issue has caused. We understand how important this functionality is, especially when it is a key part of your workflow.

Since the issue appears to be related to the connection between Docusign and the designated SharePoint library, and you already have a support case open, our technical support team would be the best positioned to investigate the specific connection failure.

Also, I have checked and confirmed that a bug case has already been created internally, and our engineering team is actively working on the issue. At this time, we do not have an estimated timeframe for when the issue will be resolved.

Please rest assured that we understand the impact this may have on your workflow, and we will keep you updated as soon as new information or progress becomes available. We sincerely appreciate your patience and understanding while our team works toward a resolution.

Best regards,

Noralynn | Docusign Community Moderator

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TomCSB

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Conversation Starter

I appreciate the feedback. I’m pretty disappointed though: this was a major reason that we purchased docusign, and now it does not even work.

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Noralynn.Niduaza

Community Moderator

Hi @TomCSB,

I hope you’re doing great. Upon checking, there has been no update yet from our engineering team, nor an estimated timeframe for resolution. We apologize for the inconvenience this has caused you. Rest assured, you will be notified via the support ticket you created.

Thank you for your patience and understanding.

Best regards,

Noralynn | Docusign Community Moderator

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TomCSB

Author

Conversation Starter

That’s interesting. In the case the technician commented on 9/8/26 was that there is an engineering ticket open and that the technician is following it. Seeing as how I have received no information about it, my assumption is that Docusign isn’t doing anything. It’s nice to buy a product with a feature claimed to work, when it does not.

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Noralynn.Niduaza

Community Moderator

Hi @TomCSB,

I understand your frustration, especially given that you haven’t received any updates since the engineering ticket was opened.

As mentioned in my previous post, an internal bug case (IAM-389) has already been created and is currently being worked on by our engineering team. We are treating this case with high importance and are closely monitoring its progress. At this time, the case remains in progress, and we don’t yet have an estimated timeframe for the resolution.

We really appreciate your patience and understanding while our team works on this.

Best regards,

Noralynn | Docusign Community Moderator

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