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I have been using docusign for many years and have NEVER had an issue.  Suddenly my clients with yahoo email addresses aren’t receiving the envelopes that I email them for signatures. Being in the real estate business means that timing is crucial on our documents.  I am unable to wait for hours until the document finally delivers.

I am now using another program (digisign) as they aren’t having issues with yahoo.  I am hoping that you correct the problem.  If not, I will not be in a position to renew my annual subscription.  I am not looking for suggestions but rather for correction of the issue at docusign’s end. Fingers crossed you can figure this out.

This is a Yahoo issue, not DocuSign.

At my company, we have seen this situation where DocuSign gets flagged as a spammer by Yahoo and the messages get quarantined by Yahoo.  I have not confirmed it, but we found that if Yahoo receives over a certain number of messages, their automated system kicks in and holds onto the email for a few hours.

 

If you go into your Sent folder and click into the envelope, look for the More button, and then click on History.  That will show you that DocuSign transmitted the email and Yahoo received it.


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