Undeliverable Error Says Email Address Is Incorrect, But It Is Correct

Hello ​@WorkflowWhisperer,

Thanks for reaching out, and welcome to the Docusign Community!

Are you receiving the error  "Auto Responded: Correct to fix email address errors"?

If so, this message can be triggered by several factors and does not necessarily mean the email address is incorrect. It indicates that DocuSign was unable to successfully deliver the email to the recipient's mail server.

Some common causes include:

• The recipient's mail server or security system is blocking emails from DocuSign.
• The recipient's mailbox is full or has reached its storage limit.
• A temporary mail server issue on the recipient's side generated an automated delivery failure response.

Since you've already verified the email addresses are correct, and at least one recipient was still able to access the envelope, this appears more consistent with a recipient-side email delivery issue than an invalid email address.

If the issue persists with specific recipients, I would recommend confirming the address, testing email delivery outside of DocuSign, and/or having the recipient's IT team check for any filtering or blocking of DocuSign emails. 

I hope this helps. Please let us know if you have any questions!

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”