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Newcomer
September 18, 2026
Question

MCP server returns 403 RBAC without WWW-Authenticate (OAuth never starts in Cursor)

  • September 18, 2026
  • 1 reply
  • 12 views

Hi DocuSign team,

 

I am connecting the DocuSign MCP server from Cursor (demo environment) for Drew White & Co.

 

Issue: unauthenticated requests to the MCP endpoint return HTTP 403 with body “RBAC: access denied” and no WWW-Authenticate header. MCP clients that follow the auth spec need HTTP 401 plus a WWW-Authenticate challenge to start OAuth. Because of the bare 403, Cursor never reaches the OAuth consent flow, so our Integration Key and Secret are never used.

 

Repro (demo):

POST https://mcp-d.docusign.com/mcp

Response: 403, body: RBAC: access denied, no WWW-Authenticate

 

Related discovery issue: https://account-d.docusign.com/.well-known/oauth-authorization-server does not return OAuth authorization-server JSON (redirects to HTML login).

 

Account: Drew White & Co. (developer/demo)

Integration Key (DWC Servicing): b788aaf7-6b83-45b5-8255-0640d273736f

Account Base URI: https://demo.docusign.net

Contact email: **PII removed**

 

Request: please update the MCP gateway so unauthenticated requests return 401 with WWW-Authenticate (Bearer resource_metadata=...) instead of a bare 403, so standard MCP OAuth can start.

 

Happy to provide more traces. Thank you,

Drew White

Drew White & Co.

**PII removed**

1 reply

Docusign Employee
September 20, 2026

Hello ​@drewwhiteandco 

The best route is to connect with us through Docusign support so we can investigate further and help you by providing some details such account ID which cannot be shared here.

kindly raise a new case and one of our developer support team will help you through here: https://support.docusign.com/

 

Thanks and regards,

Mahmoud.