Help Forums

A recipient I send to twice a month has a new email address. When I type in her name her old email pops up. How can I update the popup to be her new email? I've sent her documents with her new email, but it doesn't pop up ever. Thanks.

How long does a DocuSign link last before it expires ?

How do I included the signed documents into the automatic DocuSign completed email ? I have tried to change it on settings however its still just sending a link to view the signed copies.

Has anyone had any issues with a signature not being visible on the signed/completed envelope document? We have an envelope that is going to an individual outside our organization; he can sign and the signature id is on the document, but not his actual signature. All other users' signatures are visible and no one else is having any issues when using the same template. Since this person is outside our organization, I have no way to know if he could have uploaded a blank signature or not. It does not seem possible to add a signature with blanks.

I have an envelope that has been signed manually instead of through DocuSign. How can I complete the envelope without voiding it?

Can you revive a void document if other parties are still needing to sign without resending it to everyone?

Hi - I have a document that needs to be reviewed and then approved by one person, then sent off to a separate person for signature. Is there a way to do this? Thanks

Do I need a license for DS Viewer Permission Profile

Where can I find instructions to send clients on how to electronically sign a document? I am hoping to find a PDF that I can screenshot and text and I am hoping to get the instructions in both English and Spanish.

Is it possible to allow two signers to complete the same field in a document? I don't mean that they both complete the field, I mean that either person A or person B completes it.

Is there a possibility of auto-escalation to department General Manager in DocuSign for expediting SAP/other change requests. This is required to resolve the pending requests in DOCUSIGN system. Is there a way to delegate the requests to subordinates?

When sending an envleope to 3rd party, can the 3rd party reassign the document to someone else for signature? Or do they need to ask me to change it on my end?

How do I download all completed documents from a bulk send at once?

Is it possible to download multiple certificates of completion in one batch rather than having to go one by one? I have about 200 that I need to download. Thank you.

How do I get two signatures on one document

How do I change the signing order after sending it to the recipients?

​When there is a "date signed" field I want the time stamp also included in every document I send in a template? How can I add this feature?

Is there a way to edit a document that is saved into CLM without creating a new version?

Is it possible to change signature after setting up an account

Attached screenshot below for more reference.(Removed due to Personal Information)

Names and emails are associated the first time you enter the name. When you enter the name again it gives you previously entered name/address. If the wrong one is selected it can really mess up the workflow. I would like to make some corrections but cannot seem to find where this can be done.

Hi. How do I as the ADMIN see the progress of all documents sent out for e-signature? I have all my fully executed documents going directly into our Document Repository but I have no visibility into what is sent out.

how do I update someone else's signature.

So is the closed User Profile retained for the life of the DocuSign subscription?

Today i must sign contract in my working place, i received your link, for signing i need to show my passport, but the person who contacted with me said in our system we can not find your document, please advice what to do for next step? i need immediately to sign this contract. thanks you, looking forward hearing from you