checkbox

Question

I made a mistake with checking the wrong box.  The document will not allow me to make any corrections

David.Schmitz · Accepted Answer

@Ronald.j.ShawIf you were sent an envelope and made an incorrect choice but still competed all the actions that were assigned to you as a Recipient, you are not able to make a correction on that envelope as a Recipient. You need to reach out to the “Sender” of the envelope and if the envelope is still in an “In Progress” status (not fully completed) the Sender can void that envelope and send a new envelope so you can check the appropriate box. Security of an envelope dictates that data entered cannot be altered after the Recipient has competed their actions by either the Recipient, other Recipients or the Sender (unless collaboration is set for that field).

Christopher.Alpizar · Answer

Hi @Ronald.j.Shaw,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.