prompted to switch accounts

Question

Hi, I received a chat regarding one of my users receiving a “Switch Account” prompt with a couple of accounts to select. They were already defaulted to one account. Any reason why this would automatically pop up?

courtenay.w · Accepted Answer

HiChristopher, your email was in my junk mail. I am trying to set up a call w/ Tomas regarding this issue. Thank you!

Christopher.Alpizar · Answer

Hello @courtenay.w,Thank you for reaching out here in the DocuSign Community.I apologize for the inconvenience that this might cause you,I understand that you have a user that is prompted to switch accounts.To clarify, is this appearing when the user logs into the account? or does it happen randomly when the account is in use?Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan.Compare eSignature plans & pricing.Let us know if you need further assistance with this.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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