prompted to switch accounts

Hello @courtenay.w,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience that this might cause you, I understand that you have a user that is prompted to switch accounts.

To clarify, is this appearing when the user logs into the account? or does it happen randomly when the account is in use?

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @courtenay.w,

I hope you are doing well.

I would like to confirm if you were able to solve your issue.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.