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9792 Topics
T
New Voice
TomMilesNew Voice
asked in Salesforce
Salesforce: Set Exipration Time

Hey Guys, I know how to set an expiration date within the DocuSign template or sending process. However, for our business case we need a way to set an exact time. I.e. the offer should not be valid for several days but in most cases only today until x pm. Is it possible to set an exact expiry time?Best regards, Tom 

903
C
Community Moderator
R
Newcomer
RaghavNewcomer
asked in eSignature API
How can I send the English version of an email in French using DocuSign?

How can I send the English version of an email in French using DocuSign?Is there a parameter like Language=Fr in the EnvelopeDefinition class or the EnvelopesApi class?"

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Docusign Employee
F
Newcomer
Franco OreficeNewcomer
asked in eSignature
Enable including the Envelope ID on the document

We have a group of users that are complaining that the envelope ID is showing on all their documents and they would like it removed. I see the option in the sender settings that’s already off (Enable including the Envelope ID on the document) it’s also greyed out so i can’t turn it on if I wanted to (I’m an admin btw). I also checked the template and don’t see the document ID on the document so I’m a bit stumped on where to go now. any guidance would be appreciated. 

1862
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Community Moderator
L
Newcomer
Leonardo.ValerioNewcomer
asked in eSignature
Create a Template

I'm not able to create a template because the option to create doesn't appear to me, when I click on Start, I only have the option to use a template and send an envelope

852
C
Community Moderator
K
Newcomer
knguyen94Newcomer
asked in Workday
AutoPlace Text Not Working

Hello! I am testing our Workday integration with DocuSign. Everything is set up correctly on the Workday side - I’m able to verify the account ID, add the anchor text, and even start a document successfully. The issue is that once I open the document to sign, the DocuSign AutoPlace text fields are not working. I’m only able to place a field wherever I want on the document. I updated the document custom fields with the autoplace text and everything to match the anchor text in Workday. Is there something that I’m missing on the DocuSign settings side that is the root cause of this? Please help!

3929
C
Community Moderator
B
Newcomer
BoilerplaterNewcomer
asked in Other
Docusign with Bluebeam Revu

I need to put digital signatures in documents on Bluebeam. Anybody find a way to do this?

5054
A
Community Moderator
Q
Newcomer
qpwoei102938Newcomer
asked in eSignature
I signed a scam document

I signed a scam hotel reservation email (sender: royal-visit.com). Only found out today that this sender has nothing to do with the event I am attending and that the email was a scam. The signed document was a legitimate docusign envelope.I haven’t provided any credit card info. What should I do?

1822
C
Community Moderator
H
Newcomer
Howard.StacherNewcomer
asked in Other
Docusign Signature in Zipforms

Hello,I’ve noticed that my Docusign signature from Zipforms appears different (weird font and all caps) than my signature when I send an envelope from Docusign itself.  I can’t figure out how to change the appearance of that signature (Docusign via zipforms).  Please help. Much Thanks

172
C
Community Moderator
wbarker_redcanoe
Newcomer
wbarker_redcanoeNewcomer
asked in eSignature
Finish Signing Later

Hello!  We are just building/deploying our first PowerForm on our website.  When testing I noticed the Finish Signing Later option is grayed out.  Is this not an option with PowerForms?  I have been looking through settings and am not seeing anywhere to check a box.  I have also tried looking in documentation but all I am seeing is how to choose the option on the signing side.  I’m not surprised if I am just missing something in my search. Thank you! Wendi

1204
A
Community Moderator
P
Newcomer
PaulineNewcomer
asked in eSignature
How to create a powerform with more form fields

Hello,right now I noticed my powerform only get the form questions of recipients before beginning signing, and these information is getting pushed to the generated envelope. Is there a way to add more form field to get these printed as well automatically at the correct placeholders they've been put? Instead of having the recipient completing this at the step 2 when envelope opens?Thanks

322
P
Newcomer
mshealy
Digital Collaborator
mshealyDigital Collaborator
asked in CLM
would like to use [[Data:DeclineReason]] within the workflow to send in email body

I have tried putting these into email body messages but they come up empty.Maybe I am not using the correct syntax.<%Data:DeclineReason%>[[Data:DeclineReason]]

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mshealy
Digital Collaborator
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Multiple Specify Recipients on PowerForm

Hello! I am trying to implement a PowerForm signing workflow where the first signer specifices the second signer, the second signer specifies the third signer, the third signer specifies the fourth signer, and the fifth signer is constant. Each signer must also sign the document at each point in the workflow. I have configured the signing order as follows: 1   First: Needs to Sign 2 Second: Second (assign): Specify Recipients 3 Third: Third (assign): 4 Fourth: 5 Fifth: Known Signer name@email.com On the template, I have input only the role and left the name/email blank, except for the fifth signer, who is known. The first signer browses to the PowerForm and enters their name/email as well as the second signer's name/email. The second signer receives an email to "Please review and complete the recipient information," but when the PowerForm

5964
M
Newcomer
G
Newcomer
GSS SowmyaNewcomer
asked in eSignature API
Not recieving email notifications to the recipient when the email is voided

Thanks in advance, I am new to Docusign and integrating eSignature API to our application.ISSUE:1As per the documentation, docusign send the notification to recipients when the envelope is voided as per below :https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=dgw1578456424624.html&_LANG=enusIn my case i have only one user to sign and the status of envelope is “sent”.Issue 2:I am able to void the envelope,  and able to see the status of envelope as “voided”, but recipient is not receiving notification. If the recipient clicks the link to sign(as he didn’t recieve notification) it is not showing the any reason or that the envelope is voided, and instead shown this error 

702
J
Docusign Employee
P
Newcomer
PedroNewcomer
asked in eSignature API
Error obtaining token

Hi everyone, I'm having trouble obtaining the authentication token within a REST service I'm creating. Below is the error log. ago. 19, 2024 9:17:56 AM org.apache.catalina.core.StandardWrapperValve invokeSEVERE: Servlet.service() for servlet [default] in context with path [/teste-restfull] threw exception [Error processing webservice request] with root causecom.docusign.esign.client.ApiException: Error while requesting an access token: ResponseImpl{status=200}at com.docusign.esign.client.ApiClient.requestJWTUserToken(ApiClient.java:913) @Path("/hello")public class TestService { @Contextprivate HttpServletRequest request; @GET@Produces(MediaType.TEXT_PLAIN)public String index() throws ApiException, IOException { File appConfig = Paths.getUri("app.config").toFile();File privateKey = Paths.getUri("private.key").toFile(); FileInputStream fisAConfig = new FileInputStream(appConfig);FileInputStream fisPKey = new FileInputStream(privateKey); Properties prop = new Properties();prop.load(fisACo

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P
Newcomer
S
Newcomer
sstephensNewcomer
asked in eSignature
Receiving random emails from DocuSign in the morning hours

Hello. I receive documents from my team on Thursdays and Friday. For some strange reason I'm not receiving random emails from DocuSign on random days and at random times. Typically, at 1am through 3am in the morning. Any advice. Thank you for your time!

11611
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Community Moderator
M
Newcomer
mckenzieNewcomer
asked in eSignature
Witness

When a witness is to sign a document do they have to visibly witness the signer signing (say through facetime) or is the security on the computer enough to verify that the witness has witnessed the signature.

2267
C
Community Moderator
V
Newcomer
voconnorNewcomer
asked in eSignature
Easier way to sign a bunch of docs for the same recipient?

I have a situation where I have multiple documents going to the same person for signature in the same envelope. It appears that the signor has to click through each individual field to sign each document. So they are signing/clicking through 20 different times in the same envelope. Is there a setting or an easier way where they can sign one time but the signature and date fields get copied to all other signature fields in the envelope so they only have to sign/date one time instead of having to click through each of the 20 signature fields separately? 

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C
Community Moderator
G
Newcomer
Geetha VishNewcomer
asked in eSignature
Steps to follow to reduce the file size limitation

Help me with the steps to follow how to reduce the file size before uploading. what settings should i change?

1182
C
Community Moderator
F
Newcomer
fcidsampaloNewcomer
asked in eSignature
SMS Authentication process

Hello, just starting to use Docusign, how can i access to the SMS authetication process?. or email authentication, it seems it is not included on my version, should i make the suscription process?, regards 

1732
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Community Moderator
N
Newcomer
npateNewcomer
asked in eSignature
Can a document be locked until a received signature is collected, then the document will open for review?

I want to send out a document that needs to have a correct received on date and signature, would it be possible in any way to have the recipient have to sign that portion of the document before the rest of it opens for viewing (maybe, if possible, to add an alert “this is only a received confirmation signature....”

392
C
Community Moderator
C
Newcomer
CDSNewcomer
asked in eSignature
Lost tags on our templates

We appear to have lost the labels that we had on our templates so as clients knew what and where to complete on the document.  Is there any way to get this back?

552
C
Community Moderator
M
Newcomer
Marie LeeNewcomer
asked in eSignature
Corporate Customer, how many admin & how many users available?

If I am a DocuSign corporate customer, how many people can be registered as admin and users?Please check this Company : Focusasaicorp.com  I registered  add one more admin & one user just now. Admin: DONGWOOK KIM  & Marie Leeuser:: Daniel Kim  Name Email Added Status Permission Profile Groups Actions DONGWOOK KIM f**@foc**p.com 9/22/2022 | 6:56:58 pm

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Community Moderator
N
Newcomer
Nick AlanNewcomer
asked in Rooms
Prolong working time

Hello everyone, is there a way to prolong working time in DocuSign?it keeps loggin off quickly due to inactivity. Is there a way to make this timeframe longer?Thank you in advance 

302
N
Community Moderator
G
Newcomer
GunnerNewcomer
asked in eSignature
Defaulting to Original User of Email Address

I am employed by an organisation that annually requires a large number of parties to each sign (two signatories) an agreement via DocuSign in order to participate in our programs. I suspect that most of the parties are not themselves DocuSign clients.We provide a link, which takes a party to the page that requires the first signatory to enter their own details (name and email address) and the second signatory’s details, which enables both signatories to sign the agreement in turn.This year, the first signatory of one of the parties has signed the agreement but a problem has arisen with the second signatory: the second signatory has recently inherited a generic address, which was entered in DocuSign last year by the person who previously held the second signatory’s position, So, even though the new second signatory has entered their name as the second signatory, DocuSign apparently defaults to last year’s user by inserting their name and initials for confirmation and prompting the new s

603
M
Digital Collaborator
T
Newcomer
tputnamNewcomer
asked in eSignature
Unable to open or download completed document

I sent a document for signatures, including my own and received the completion email notification. I then sign in and download, however when I try to open the document, I get an error “We can't open this file, something went wrong”. I have never come across this. 

3442
N
Community Moderator

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