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Hello, I am trying to complete a background check on a platform that uses DocuSign for eSignature, and I need to use DocuSign to sign the form. Since the weekend, I am getting the following error when I go to the sign page:

DocuSign is currently experiencing technical difficulties. As your file requires the use of DocuSign to sign the necessary consent forms, we are unable to proceed at this time. Please try again later.

Any help would be appreciated!

Hello @Cricketer_92,

Thank you for reaching out to the Docusign Community.

Do you still encounter this issue?

Please try the below troubleshooting:

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
  • Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

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