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I want to create a Web Form that redirects after completing the form to a custom URL with a query string. So, I’d like to redirect to something like: https://example.com?id={a-unique-id-from-docusign}. I’m not a developer, and I don’t have access to the API. I also am not interested in embedding web forms on my site. I’m happy to redirect to DocuSign and then redirect back with the id. Is it possible to do what I’m asking through the customer web portal? The only similar answers I see are almost all under the developer tag and provide answers that require directly interacting with the DocuSign API.

Hello @Mark Rucker ,

Welcome to the Docusign Community and thank you for posting your concerns!

Docusign offers a feature with in the Docusign User Interface called “Destination URLs” that allows an account to determine where they want the signer to end up after finishing a document. This feature, however, is a global setting configured under brands, meaning that it will affect all documents sent using that brand and not just specific ones (unless you have multiple brands and can configure them using different destination URLs), this also applies to Web Forms. For more information please view: Destination URLs for Post Signing Navigation

If you need them to only apply to Web Forms then the only other route would be using an API.

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Thank you Nathaly! Yes, I’d seen that but it doesn’t really work for us. We’re a research lab at the University of Virginia, and we were hoping to use UVA’s DocuSign account to manage our consent process. Not being able to set a custom redirect URL for our clinical consent process is kind of a deal breaker for us (i.e., apart from asking the university to change the redirect for every group at the university). Thank you for your reply.

Hello @Mark Rucker ,

Thank you for reaching back. 

It is unfortunate that the options available does not suite your workflows needs, we do invite you to share your product suggestions and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can collaborate to shape the future of our product together. I hope you have a great day!

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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