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I have a workflow requirement where a small group (Team A) must prepare agreements for others on Team B to send at a time of the B Team member’s choosing. The preparers are the wizards behind the curtain, and the signers must see the envelopes originating from a B Team member. I’m familiar with custody transfer rules, but since this is a one-to-many relationship (one preparer, many possible senders) I don’t see how custody transfer rules are a possibility. These agreements are unique and won’t be using templates, so template-based rules are not an option. And the fact that the A Team member won’t know when the envelope should be sent really closes the door.

So I think I’m down to two possibilities. The obvious one is Shared Access with sending rights. I know how this works but it might be too much to ask of the A Team. And B Team members might chafe at that level of access to their accounts. The option I prefer is only available to administrators: transferring ownership of the envelope. As an admin, I can prep an envelope, save it, and then from my Drafts folder, click the three dots on the far right and select Transfer Ownership. However, making A Team members full admins is not ideal. I experimented with a custom permission profile with limited admin access, but even with Shared Access and Envelope Transfer checked, I’m not shown the Envelope Transfer option.

ChatGPT makes it sound so simple:

1. **Create Envelope and Designate Sender**:
   - One user can create the envelope with the necessary documents, recipient roles, and routing orders.
   - After setting it up, they can assign the envelope to a different sender.

Am I missing something, or is ChatGPT hallucinating? 

Hello ​@CDJ ,

Thank you for reaching out to the Docusign Community.

To better assist, are you using an integration?

Be aware that draft envelopes the default value is 30 days.

Where did you attempt to make the transfer? Was it from the Settings tab or the actual envelope?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


@Christopher.Alpizar thanks for the reply. While we do have various integrations set up, that’s not relevant to my inquiry I don’t think. Your screenshot shows the Transfer Ownership option I’m talking about. I see it as a full administrator in my Drafts folder. Logically, I feel this option should be shown to delegated admins who have the Envelope Transfer permission granted to them. Would you agree?

Can you confirm there’s no other out-of-the-box option to prep an envelope so another person can send it as suggested by ChatGPT?


Hello ​@CDJ,

After further review and thank you for confirming that you were not using any integrations, unfortunately this is a known limitation and there is no workaround, I would like to mention that there is an Enhancement Request to fix the limitation, I highly recommend openning a case to link your account to the request, there is no ETA on when is going to be released, if you chose to open the case please provide the request number ADMIN-15421.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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