Multi Channel Delivery

Forum|Forum|1 year ago
November 25, 2024
3 replies
99 views

I need to send a document by SMS and I purchased this Add On. It isn’t showing up in my settings. I can’t get any help from customer service because I am using the free 30 trial. There is nothing in FAQ about this issue other than call Customer Service, which, you know.

eSignature

Best answer by Lilac

I was actually able to get help through the chat feature. I got transferred a time or two but everything got straightened out. I appreciate you answering me, however.

N

nathaly.monge

Docusign Employee

Hello @Lilac ,

Welcome to the Docusign Community and thank you for posting your concerns!

Can you provide your account number (via a private message) to confirm if the setting is enabled or not?

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

L

Lilac

AuthorAnswer

New Voice

I was actually able to get help through the chat feature. I got transferred a time or two but everything got straightened out. I appreciate you answering me, however.

N

nathaly.monge

Docusign Employee

Hello @Lilac ,

Thank you for reaching back.

I’m glad your issue was solved via our chats, I hope you have a great day and if you ever have any questions or issues, please don’t hesitate in letting us know.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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